Emotional Footprint Awards 2021

Team Messaging and Collaboration - Enterprise


SoftwareReviews names Slack and Cisco Webex Teams as Team Messaging and Collaboration - Enterprise Emotional Footprint Award Winners.


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Team Messaging and Collaboration - Enterprise

Emotional Footprint Awards

SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.

Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.

Read The In-Depth Report

See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.

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Measuring Emotional Footprint

Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:

% of Positive Reviews - % of Negative Reviews

For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.

Emotional Footprint Leaders


Slack

Slack

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

9.0

CX Score

CX
Score

+92

Net Emotional Footprint

Net Emotional
Footprint

88

Value Index

VALUE INDEX

1% Negative 93% Positive
Badge Winner
186Reviews

Cisco Systems

Cisco Webex Teams

Cisco Webex Teams brings everyone and everything together in one simple-to-use, secure space. Moving work forward has never been easier.

8.9

CX Score

CX
Score

+89

Net Emotional Footprint

Net Emotional
Footprint

89

Value Index

VALUE INDEX

3% Negative 91% Positive
Badge Winner
220Reviews

Other Evaluated Vendors


Microsoft

Microsoft Teams

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

8.3

CX Score

CX
Score

+81

Net Emotional Footprint

Net Emotional
Footprint

85

Value Index

VALUE INDEX

4% Negative 84% Positive
381Reviews

SAP

SAP Jam Collaboration

Connect your customers, partners, and employees with key information and processes in the cloud – using SAP Jam. This enterprise social collaboration software brings together everything (and everyone) you need to solve problems quickly and drive results. Expedite sales cycles, increase customer and employee engagement, reduce training costs, and more.

7.9

CX Score

CX
Score

+79

Net Emotional Footprint

Net Emotional
Footprint

78

Value Index

VALUE INDEX

4% Negative 84% Positive
59Reviews

For the full list of vendors in this space, click here.

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