Emotional Footprint Awards 2021

Enterprise Content Management


SoftwareReviews names Fabasoft Approve, Epicor ECM (Formerly DocStar), and Dokmee ECM as Enterprise Content Management Emotional Footprint Award Winners.


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Enterprise Content Management

Emotional Footprint Awards

SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.

Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.

Read The In-Depth Report

See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.

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Measuring Emotional Footprint

Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:

% of Positive Reviews - % of Negative Reviews

For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.

Emotional Footprint Leaders


Fabasoft

Fabasoft Approve

Fabasoft takes care of the consistent, secure and reliable document management within a company as well as for the implementation of digital business processes. With Fabasoft Approve, you can provide your customers with complete, standard-, directive- and guideline-compliant documentation of your machines and systems quickly and easily using collaborative cross-company workflows.

9.4

CX Score

CX
Score

+97

Net Emotional Footprint

Net Emotional
Footprint

91

Value Index

VALUE INDEX

0% Negative 98% Positive
Badge Winner
13Reviews

Epicor Software

Epicor ECM (Formerly DocStar)

Epicor ECM (formerly DocStar) is a scalable, strategic cloud-based tool that allows you to manage all of your content securely—from capture to destruction.

9.3

CX Score

CX
Score

+96

Net Emotional Footprint

Net Emotional
Footprint

89

Value Index

VALUE INDEX

1% Negative 96% Positive
Badge Winner
12Reviews

Office Gemini

Dokmee ECM

An award-winning ECM solution for streamlining the digital transformation process in a manner that is efficient, cost effective, and user-friendly. Dokmee is a secure, easy to use enterprise content management system designed for a variety of purpose including document capture and storage, search and retrieval, and file sharing.

9.1

CX Score

CX
Score

+90

Net Emotional Footprint

Net Emotional
Footprint

92

Value Index

VALUE INDEX

4% Negative 95% Positive
Badge Winner
51Reviews

Other Evaluated Vendors


Alfresco

Alfresco Content Services

Alfresco Content Services offers full-featured ECM for organizations that require enterprise-grade scalability, performance, and 24x7 support for business-critical content and compliance. Open technology and a wide range of integrations and add-on modules make it easy to customize and extend.

9.0

CX Score

CX
Score

+93

Net Emotional Footprint

Net Emotional
Footprint

88

Value Index

VALUE INDEX

0% Negative 93% Positive
10Reviews

DocuWare

DocuWare

DocuWare is a modern document management system for professional enterprise content management. Install the on-premise solution on your servers and use it throughout the company. Our flexible license model and various software modules allow you to perfectly tailor the software to your work processes and company requirements.

9.0

CX Score

CX
Score

+92

Net Emotional Footprint

Net Emotional
Footprint

87

Value Index

VALUE INDEX

1% Negative 94% Positive
40Reviews

Nuxeo

Nuxeo Platform

Designed by developers for developers, the Nuxeo Platform is a highly customizable and extensible content management platform for building business applications.

8.9

CX Score

CX
Score

+92

Net Emotional Footprint

Net Emotional
Footprint

87

Value Index

VALUE INDEX

2% Negative 94% Positive
27Reviews

Xerox Corporation

Xerox DocuShare

Here’s a better way to manage paper and digital content from creation to retention to transformation. Capture, store and share documents either on-premise or by cloud. Automate time-consuming, document-heavy processes like accounts payable, HR onboarding, contract management and mortgage processing.

8.9

CX Score

CX
Score

+91

Net Emotional Footprint

Net Emotional
Footprint

86

Value Index

VALUE INDEX

2% Negative 93% Positive
44Reviews

Upland Software, Inc.

FileBound

FileBound is a cloud-based application that automates the flow of enterprise work. Manage business processes from beginning to end, and reliably connect people and information wherever they are. FileBound helps you drive out paper-based processes to decrease costs and increase productivity, and supports compliance with internal and external mandates.

8.7

CX Score

CX
Score

+89

Net Emotional Footprint

Net Emotional
Footprint

86

Value Index

VALUE INDEX

1% Negative 90% Positive
33Reviews

Adobe Systems

Adobe ECM

We can help you bring together all of your data and content into a single place, so you can deliver the ideal experience to every customer, every time.

8.7

CX Score

CX
Score

+89

Net Emotional Footprint

Net Emotional
Footprint

86

Value Index

VALUE INDEX

2% Negative 91% Positive
17Reviews

M-Files

M-Files ECM

M-Files helps enterprises find, share, and secure documents and information. Even in highly regulated industries.

8.6

CX Score

CX
Score

+86

Net Emotional Footprint

Net Emotional
Footprint

86

Value Index

VALUE INDEX

0% Negative 87% Positive
12Reviews

Laserfiche

Laserfiche ECM

Seamlessly connect imaging with document and business process management to control all enterprise content. Laserfiche enterprise document management software enables you to do it all, with leading-edge business process management tools and electronic records management solutions.

8.6

CX Score

CX
Score

+91

Net Emotional Footprint

Net Emotional
Footprint

82

Value Index

VALUE INDEX

3% Negative 95% Positive
15Reviews

Box

Box ECM

Our web-based application works in any browser. It allows you easily store and manage all your content online. It also lets you share files instantly and access documents from anywhere.

8.6

CX Score

CX
Score

+88

Net Emotional Footprint

Net Emotional
Footprint

85

Value Index

VALUE INDEX

3% Negative 90% Positive
26Reviews

Open Text Corporation

OpenText ECM

OpenText Content Suite facilitates an agile information governance strategy designed to reduce risk and mitigate the cost of growing volumes of content in the enterprise – freeing strategic CIOs to focus on using information to drive growth and innovation.

8.6

CX Score

CX
Score

+88

Net Emotional Footprint

Net Emotional
Footprint

84

Value Index

VALUE INDEX

2% Negative 90% Positive
13Reviews

Docusign Inc

DocuSign CLM

DocuSign CLM (Contract Lifecycle Management) allows organizations to streamline the agreement lifecycle by transforming analog manual processes into a digital automated workflow. The end result is an accelerated pace of doing business, increased compliance, and more efficient employees.

8.5

CX Score

CX
Score

+89

Net Emotional Footprint

Net Emotional
Footprint

81

Value Index

VALUE INDEX

1% Negative 90% Positive
12Reviews

Hyland Software

Hyland OnBase

OnBase is recognized as a market leader in enterprise content management (ECM). OnBase manages your enterprise content from the point of inception all the way through the information lifecycle until final archival and destruction.

8.5

CX Score

CX
Score

+84

Net Emotional Footprint

Net Emotional
Footprint

85

Value Index

VALUE INDEX

3% Negative 87% Positive
29Reviews

Oracle

Oracle Content & Experience

Remove content silos and update most current documents, images, and rich media files. Manage end-to-end content lifecycle from creation to archiving and automate business processes with prebuilt enterprise application integrations.

8.4

CX Score

CX
Score

+84

Net Emotional Footprint

Net Emotional
Footprint

84

Value Index

VALUE INDEX

3% Negative 87% Positive
50Reviews

IBM

IBM ECM

IBM offers enterprise content management (ECM) solutions that deliver content in context to fully harness its potential. These industry-specific solutions can capture, activate, share, analyze and govern unstructured data to lower costs and risk while improving efficiency.

8.4

CX Score

CX
Score

+80

Net Emotional Footprint

Net Emotional
Footprint

88

Value Index

VALUE INDEX

4% Negative 84% Positive
33Reviews

Microsoft

Microsoft Sharepoint

Enterprise Content Management (ECM) with SharePoint products help by giving you tools to organize and manage content throughout the content life cycle, from creation to archive. SharePoint ECM integrates the familiar tools of the Microsoft Office system with the central management and collaboration features of SharePoint products and technologies.

8.1

CX Score

CX
Score

+78

Net Emotional Footprint

Net Emotional
Footprint

84

Value Index

VALUE INDEX

4% Negative 83% Positive
224Reviews

For the full press release, click here. For the full list of vendors in this space, click here.

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