Emotional Footprint Awards 2021

Business Process Management


SoftwareReviews names K2 BPM Software, Microsoft BizTalk Integration Platform, and Nintex Workflow Automation as Business Process Management Emotional Footprint Award Winners.


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Business Process Management

Emotional Footprint Awards

SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.

Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.

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See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.

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Measuring Emotional Footprint

Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:

% of Positive Reviews - % of Negative Reviews

For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.

Emotional Footprint Leaders


Nintex

K2 BPM Software

K2’s low-code process automation platform enables enterprises to speed time-to-market and simplify the creation of modern process applications, automate workflows and transform their businesses.

8.5

CX Score

CX
Score

+89

Net Emotional Footprint

Net Emotional
Footprint

81

Value Index

VALUE INDEX

3% Negative 92% Positive
Badge Winner
17Reviews

Microsoft

Microsoft BizTalk Integration Platform

Customers trust Microsoft BizTalk to integrate disparate applications and heterogeneous data to deliver solutions such as payment processing, supply chain management, business-to-business EDI, real-time decision making, and reporting.

8.1

CX Score

CX
Score

+84

Net Emotional Footprint

Net Emotional
Footprint

78

Value Index

VALUE INDEX

3% Negative 87% Positive
Badge Winner
70Reviews

Nintex

Nintex Workflow Automation

Manage, automate, and optimize your processes with the Nintex Platform to quickly and intelligently transform your business.

8.0

CX Score

CX
Score

+84

Net Emotional Footprint

Net Emotional
Footprint

75

Value Index

VALUE INDEX

1% Negative 85% Positive
Badge Winner
27Reviews

Other Evaluated Vendors


kintone

Kintone

Kintone is a teamwork platform with a visual application builder that empowers individuals, teams, and organizations to effectively manage their data and workflow for better collaboration. Kintone enables and inspires anyone to rapidly build and deploy sophisticated custom database applications within a powerful collaboration environment that offers automated workflow and granular permission controls — all with no coding necessary. More than 15,000 companies have built, deployed and use over 750,000 applications on Kintone. Kintone is provided by Cybozu Inc., a Tokyo-based public company founded in 1997.

7.9

CX Score

CX
Score

+79

Net Emotional Footprint

Net Emotional
Footprint

78

Value Index

VALUE INDEX

4% Negative 84% Positive
22Reviews

Oracle

Oracle Business Process Management

Oracle Business Process Management is the most complete and business user-friendly BPM solution available. It delivers real-time results via Business Activity Monitoring, supports design and implementation of all process types and case management flows, and delivers a rapid ROI while enhancing your operational effectiveness.

7.8

CX Score

CX
Score

+76

Net Emotional Footprint

Net Emotional
Footprint

80

Value Index

VALUE INDEX

6% Negative 82% Positive
87Reviews

Claris International Inc.

Claris FileMaker

Take on digital transformation with Claris FileMaker. Quickly build custom apps that solve your business problems today — and tomorrow. Accelerate your business, unlock your team’s creative potential, and drive to better outcomes.

7.7

CX Score

CX
Score

+77

Net Emotional Footprint

Net Emotional
Footprint

77

Value Index

VALUE INDEX

8% Negative 85% Positive
28Reviews

Bizagi

Bizagi BPM Suite

From design and modeling to automation and deployment, Bizagi BPM Software supports the complete BPM lifecycle to make continuous improvement a reality.

7.7

CX Score

CX
Score

+79

Net Emotional Footprint

Net Emotional
Footprint

74

Value Index

VALUE INDEX

3% Negative 83% Positive
17Reviews

Creatio

Creatio Studio

Automate any internal processes – from document approval to collaboration on complex projects involving multiple teams. Creatio provides a complete set of tools to effectively manage business processes, including process modelling, execution, monitoring and analysis. Take advantage of industry best practices to ensure the maximum efficiency of business processes management at your organization.

7.6

CX Score

CX
Score

+79

Net Emotional Footprint

Net Emotional
Footprint

72

Value Index

VALUE INDEX

2% Negative 82% Positive
25Reviews

Kissflow Inc.

KissFlow BPM

KiSSFLOW is one of the most simplest of BPM Tools available to you, the intuitive 5-step workflow wizard makes designing every workflow process a joy, making it the mot preferred amongst top bpm softwares. The ability to integrate KiSSFLOW with numerous solutions used at work makes KiSSFLOW the ideal cloud bpm software at organisations looking to integrate and automated their workflows.

7.5

CX Score

CX
Score

+76

Net Emotional Footprint

Net Emotional
Footprint

74

Value Index

VALUE INDEX

3% Negative 80% Positive
35Reviews

SAP

SAP Business Workflow

Reduce the cost of process development and deployment – and connect heterogeneous systems within and beyond your enterprise. Our business process management (BPM) and integration solutions can help your business and IT professionals efficiently model, implement, integrate, and monitor your processes.

7.5

CX Score

CX
Score

+70

Net Emotional Footprint

Net Emotional
Footprint

80

Value Index

VALUE INDEX

8% Negative 77% Positive
81Reviews

Pegasystems

Pega BPM

Improve efficiency, visibility, and agility of critical business processes. Build flexible and easy-to-use business solutions that help your business innovate and differentiate in a fast-changing market. Pega BPM helps you simplify and automate your operations so that you can reduce costs and improve business agility. Pega's unique Build For Change® technology delivers repeatable solutions that can be efficiently reused and tailored to meet the requirements of diverse customers, product lines, channels, and geographies.

7.4

CX Score

CX
Score

+76

Net Emotional Footprint

Net Emotional
Footprint

71

Value Index

VALUE INDEX

6% Negative 83% Positive
22Reviews

For the full list of vendors in this space, click here.

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