Emotional Footprint Awards 2021
Accounting Software
SoftwareReviews names Wave Accounting, FreshBooks, and Zoho Books as Accounting Software Emotional Footprint Award Winners.
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Accounting Software
Emotional Footprint Awards
SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.
Read The In-Depth Report
See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.
30+ pages
Measuring Emotional Footprint
Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:
% of Positive Reviews - % of Negative Reviews
For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.
Emotional Footprint Leaders
Wave App Accounting
Wave Accounting
Wave makes it easy to be your own boss. Focus on what you love, and lean on Wave's intuitive online software to manage your financial and organizational needs. Wave Apps makes your money-related tasks easy with: • Unlimited invoicing, 100% free! • Unlimited accounting, 100% free!
9.4
CX Score
CX
Score
+98
Net Emotional Footprint
Net Emotional
Footprint
91
Value Index
VALUE INDEX
FreshBooks
FreshBooks
Create a new invoice using FreshBooks and have tracking and data entry done for you.
9.2
CX Score
CX
Score
+94
Net Emotional Footprint
Net Emotional
Footprint
89
Value Index
VALUE INDEX
Zoho
Zoho Books
Zoho Books is an intuitive accounting software designed for small businesses to manage their finances and to stay on top of their cash flow.
9.1
CX Score
CX
Score
+93
Net Emotional Footprint
Net Emotional
Footprint
89
Value Index
VALUE INDEX
Other Evaluated Vendors
Sage Group
Sage Intacct
Sage Intacct helps CFO’s access integrated management and financial reports across their business entities—in minutes not days—to grow and drive their business. Sage Intacct is the AICPA preferred Financial Management Solution that allows your growing mid-sized business to go further, faster with the core financials you need to automate your most important processes, reduce your reliance on spreadsheets, and give you greater visibility into your business performance.
8.8
CX Score
CX
Score
+90
Net Emotional Footprint
Net Emotional
Footprint
86
Value Index
VALUE INDEX
Intuit
Quickbooks Online
Freedom to work across all your devices. Access QuickBooks from PC, Mac, smartphone, and tablet.
8.7
CX Score
CX
Score
+89
Net Emotional Footprint
Net Emotional
Footprint
85
Value Index
VALUE INDEX
Xero Ltd.
Xero
Xero is a global online accounting system for small businesses and their advisors.
8.6
CX Score
CX
Score
+88
Net Emotional Footprint
Net Emotional
Footprint
85
Value Index
VALUE INDEX
AccountMate
AccountMate Enterprise
AccountMate has provided customers with powerful and flexible accounting and business management software that meets the exact needs of their businesses.
8.6
CX Score
CX
Score
+90
Net Emotional Footprint
Net Emotional
Footprint
82
Value Index
VALUE INDEX
Sage Group
Sage Business Cloud Accounting
Sage Accounting makes small business easy. Now send invoices, receive payments and use our mobile app. to utilize powerful essential capabilities to drive your business.
7.8
CX Score
CX
Score
+79
Net Emotional Footprint
Net Emotional
Footprint
78
Value Index
VALUE INDEX
Sage Group
Sage 50cloud
Sage Business Cloud will change the way you do business forever. Sage 50cloud is the perfect choice if you want the power and productivity of desktop accounting software, with the freedom and security of the cloud.
7.8
CX Score
CX
Score
+76
Net Emotional Footprint
Net Emotional
Footprint
80
Value Index
VALUE INDEX
Oracle
Oracle PeopleSoft
Oracle's PeopleSoft Financial Management reduces costs by automating, centralizing, and standardizing global transactional processes. Manage risk and reduce compliance costs with end-to-end processes for governance, risk, and compliance. Make the right investments in the business with integrated performance management and business intelligence.
7.8
CX Score
CX
Score
+77
Net Emotional Footprint
Net Emotional
Footprint
79
Value Index
VALUE INDEX
NetSuite
Netsuite Accounting
NetSuite cloud financials and accounting software helps finance leaders design, transform and streamline their processes and operations. NetSuite seamlessly couples core finance and accounting functions with strong compliance management, which improves business performance and increases financial close efficiency while reducing back-office costs
7.7
CX Score
CX
Score
+74
Net Emotional Footprint
Net Emotional
Footprint
80
Value Index
VALUE INDEX
Accounting Seed
Accounting Seed
Accounting Seed is a full accrual accounting application powered by Salesforce. Our application tracks financial data through the entire business lifecycle; from marketing, project implementation, product sales, back office accounting, to producing financial statements designed by you. It is the complete finance solution.
7.7
CX Score
CX
Score
+73
Net Emotional Footprint
Net Emotional
Footprint
80
Value Index
VALUE INDEX
Intuit
Quickbooks Desktop
Get organized and grow your business with QuickBooks Desktop.
7.5
CX Score
CX
Score
+74
Net Emotional Footprint
Net Emotional
Footprint
77
Value Index
VALUE INDEX
For the full list of vendors in this space, click here.
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