Emotional Footprint Awards 2021

Accounting Software


SoftwareReviews names Wave Accounting, FreshBooks, and Zoho Books as Accounting Software Emotional Footprint Award Winners.


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Accounting Software

Emotional Footprint Awards

SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.

Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.

Read The In-Depth Report

See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.

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Measuring Emotional Footprint

Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:

% of Positive Reviews - % of Negative Reviews

For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.

Emotional Footprint Leaders


Wave App Accounting

Wave Accounting

Wave makes it easy to be your own boss. Focus on what you love, and lean on Wave's intuitive online software to manage your financial and organizational needs. Wave Apps makes your money-related tasks easy with: • Unlimited invoicing, 100% free! • Unlimited accounting, 100% free!

9.4

CX Score

CX
Score

+98

Net Emotional Footprint

Net Emotional
Footprint

91

Value Index

VALUE INDEX

0% Negative 98% Positive
Badge Winner
24Reviews

FreshBooks

FreshBooks

Create a new invoice using FreshBooks and have tracking and data entry done for you.

9.2

CX Score

CX
Score

+94

Net Emotional Footprint

Net Emotional
Footprint

89

Value Index

VALUE INDEX

0% Negative 94% Positive
Badge Winner
58Reviews

Zoho

Zoho Books

Zoho Books is an intuitive accounting software designed for small businesses to manage their finances and to stay on top of their cash flow.

9.1

CX Score

CX
Score

+93

Net Emotional Footprint

Net Emotional
Footprint

89

Value Index

VALUE INDEX

1% Negative 94% Positive
Badge Winner
43Reviews

Other Evaluated Vendors


Sage Group

Sage Intacct

Sage Intacct helps CFO’s access integrated management and financial reports across their business entities—in minutes not days—to grow and drive their business. Sage Intacct is the AICPA preferred Financial Management Solution that allows your growing mid-sized business to go further, faster with the core financials you need to automate your most important processes, reduce your reliance on spreadsheets, and give you greater visibility into your business performance.

8.8

CX Score

CX
Score

+90

Net Emotional Footprint

Net Emotional
Footprint

86

Value Index

VALUE INDEX

2% Negative 92% Positive
33Reviews

Intuit

Quickbooks Online

Freedom to work across all your devices. Access QuickBooks from PC, Mac, smartphone, and tablet.

8.7

CX Score

CX
Score

+89

Net Emotional Footprint

Net Emotional
Footprint

85

Value Index

VALUE INDEX

3% Negative 91% Positive
70Reviews

Xero Ltd.

Xero

Xero is a global online accounting system for small businesses and their advisors.

8.6

CX Score

CX
Score

+88

Net Emotional Footprint

Net Emotional
Footprint

85

Value Index

VALUE INDEX

2% Negative 90% Positive
29Reviews

AccountMate

AccountMate Enterprise

AccountMate has provided customers with powerful and flexible accounting and business management software that meets the exact needs of their businesses.

8.6

CX Score

CX
Score

+90

Net Emotional Footprint

Net Emotional
Footprint

82

Value Index

VALUE INDEX

2% Negative 92% Positive
12Reviews

Sage Group

Sage Business Cloud Accounting

Sage Accounting makes small business easy. Now send invoices, receive payments and use our mobile app. to utilize powerful essential capabilities to drive your business.

7.8

CX Score

CX
Score

+79

Net Emotional Footprint

Net Emotional
Footprint

78

Value Index

VALUE INDEX

6% Negative 84% Positive
15Reviews

Sage Group

Sage 50cloud

Sage Business Cloud will change the way you do business forever. Sage 50cloud is the perfect choice if you want the power and productivity of desktop accounting software, with the freedom and security of the cloud.

7.8

CX Score

CX
Score

+76

Net Emotional Footprint

Net Emotional
Footprint

80

Value Index

VALUE INDEX

9% Negative 83% Positive
11Reviews

Oracle

Oracle PeopleSoft

Oracle's PeopleSoft Financial Management reduces costs by automating, centralizing, and standardizing global transactional processes. Manage risk and reduce compliance costs with end-to-end processes for governance, risk, and compliance. Make the right investments in the business with integrated performance management and business intelligence.

7.8

CX Score

CX
Score

+77

Net Emotional Footprint

Net Emotional
Footprint

79

Value Index

VALUE INDEX

6% Negative 82% Positive
106Reviews

NetSuite

Netsuite Accounting

NetSuite cloud financials and accounting software helps finance leaders design, transform and streamline their processes and operations. NetSuite seamlessly couples core finance and accounting functions with strong compliance management, which improves business performance and increases financial close efficiency while reducing back-office costs

7.7

CX Score

CX
Score

+74

Net Emotional Footprint

Net Emotional
Footprint

80

Value Index

VALUE INDEX

7% Negative 80% Positive
21Reviews

Accounting Seed

Accounting Seed

Accounting Seed is a full accrual accounting application powered by Salesforce. Our application tracks financial data through the entire business lifecycle; from marketing, project implementation, product sales, back office accounting, to producing financial statements designed by you. It is the complete finance solution.

7.7

CX Score

CX
Score

+73

Net Emotional Footprint

Net Emotional
Footprint

80

Value Index

VALUE INDEX

6% Negative 79% Positive
88Reviews

Intuit

Quickbooks Desktop

Get organized and grow your business with QuickBooks Desktop.

7.5

CX Score

CX
Score

+74

Net Emotional Footprint

Net Emotional
Footprint

77

Value Index

VALUE INDEX

5% Negative 79% Positive
45Reviews

For the full list of vendors in this space, click here.

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