What is Xero?
Xero is a global online accounting system for small businesses and their advisors.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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84 Likeliness to Recommend
95 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+85 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Xero?
Pros
- Reliable
- Saves Time
- Respectful
- Transparent
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Accounts Receivable Invoicing
Reconciliation
Expense Management
Accounts Payable Purchase Orders
General Ledger Chart of Accounts
Cost Revenue Tracking
Dashboards, Analytics and Reporting
Integration APIs
Cash Flow Management
Project Accounting
Budgeting Forecasting
Vendor Capability Ratings
Ease of IT Administration
Ease of Implementation
Breadth of Features
Business Value Created
Usability and Intuitiveness
Quality of Features
Availability and Quality of Training
Ease of Customization
Ease of Data Integration
Product Strategy and Rate of Improvement
Vendor Support
Xero Reviews
Natalie M.
- Role: C-Level
- Industry: Technology
- Involvement: End User of Application
Submitted Dec 2023
Easy to use and implement, reporting needs work
Likeliness to Recommend
What differentiates Xero from other similar products?
Ease of use
What is your favorite aspect of this product?
The intuitiveness, makes training new staff very easy
What do you dislike most about this product?
Bespoke reports are not easy to set up and access
What recommendations would you give to someone considering this product?
Make sure your bank will link with Xero.
Pros
- Reliable
- Respectful
- Caring
- Saves Time
Cons
- Commodity Features
- Charges for Enhancements
- Leverages Incumbent Status
- Role: C-Level
- Industry: Healthcare
- Involvement: Business Leader or Manager
Submitted Oct 2023
Does the job, but no phone support
Likeliness to Recommend
Pros
- Saves Time
- Client Friendly Policies
- Helps Innovate
- Continually Improving Product
Cons
- Commodity Features
Alexander M.
- Role: Finance
- Industry: Other
- Involvement: End User of Application
Submitted Oct 2023
User friendly and fast processing
Likeliness to Recommend
What differentiates Xero from other similar products?
Xero is easy to use and is a consolidated software that accommodates a wide range of features from sales to reporting and is suitable for any type of business and projects
What is your favorite aspect of this product?
management accounts and reconcilliations
What do you dislike most about this product?
The integration needs manual input/uploadsof data from other integrated systems for example banks and HR softwares
What recommendations would you give to someone considering this product?
It's an all-in-one full package for all accounting solutions,
Pros
- Performance Enhancing
- Security Protects
- Helps Innovate
- Continually Improving Product