Virtual Assistants & Chatbots
SoftwareReviews names Drift and Dialogflow as Virtual Assistants & Chatbots Emotional Footprint Award Winners.
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SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional
response ratings from IT and business professionals. Using our Emotional Footprint methodology,
we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship
and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
Emotional Footprint Awards are proudly founded in 100% user review data and are free of
traditional “magical” components such as market presence and analyst opinion, which are
opaque in nature and may be influenced by vendor pressure, financial or otherwise.
Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses
across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience,
Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done
across this index:
% of Positive Reviews - % of Negative Reviews
For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.
Emotional Footprint Leaders
Drift
With Drift any conversation can be a conversion. Instead of traditional marketing and sales platforms that rely on forms and follow ups, Drift connects your business with the best leads in real-time.
+90
Net Emotional Footprint
Net Emotional
Footprint
87
Value Index
VALUE INDEX
Dialogflow
Give users new ways to interact with your product by building engaging voice and text-based conversational interfaces, such as voice apps and chatbots, powered by AI.
+84
Net Emotional Footprint
Net Emotional
Footprint
83
Value Index
VALUE INDEX
Zendesk
Live chat and messaging create a personal connection with customers looking for support. It’s a fast and effective way to offer help—without interrupting their experience.
+85
Net Emotional Footprint
Net Emotional
Footprint
77
Value Index
VALUE INDEX
Amazon.com
Amazon Lex
Amazon Lex is a service for building conversational interfaces into any application using voice and text. Amazon Lex provides the advanced deep learning functionalities of automatic speech recognition (ASR) for converting speech to text, and natural language understanding (NLU) to recognize the intent of the text, to enable you to build applications with highly engaging user experiences and lifelike conversational interactions.
+79
Net Emotional Footprint
Net Emotional
Footprint
82
Value Index
VALUE INDEX
LiveChat
LiveChat turns support teams into customer service rockstars. Customers love answers to their questions coming within seconds. Win hearts of customers with amazing customer service using LiveChat.
+79
Net Emotional Footprint
Net Emotional
Footprint
78
Value Index
VALUE INDEX
Nuance Communications
Nina
Nina, the Nuance Intelligent Virtual Assistant, designed to deliver an intuitive, automated experience for all your digital channels by engaging your customers in natural conversations using voice or text.
+78
Net Emotional Footprint
Net Emotional
Footprint
75
Value Index
VALUE INDEX
IBM
Watson
Watson lets you learn more with less data. You can integrate AI into your most important business processes, informed by IBM’s rich industry expertise.
+74
Net Emotional Footprint
Net Emotional
Footprint
76
Value Index
VALUE INDEX
LivePerson
Our product, LiveEngage®, now lets you message consumers through the channel of their choice. Whether on your website, app, or mobile web, engagements can be set up anywhere and customized however you want. Consumers can contact you or, more importantly, continue a conversation with you — starting off wherever it’s most convenient for them.
+73
Net Emotional Footprint
Net Emotional
Footprint
74
Value Index
VALUE INDEX
IPsoft
Amelia
The Most Human AI™ for the Enterprise
With a groundbreaking new avatar, Amelia delivers the best elements of human interaction – conversation, expression, emotion and understanding – to user experiences every day, driving deeper connections and greater business value. Amelia helps deliver business value, while also creating new lines of revenue and new customer experiences. She turns every customer-facing touchpoint into a more enjoyable experience.
+72
Net Emotional Footprint
Net Emotional
Footprint
68
Value Index
VALUE INDEX
For the full list of vendors in this space, click here.
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