Dialogflow Customer Reviews 2023

What is Dialogflow?

Give users new ways to interact with your product by building engaging voice and text-based conversational interfaces, such as voice apps and chatbots, powered by AI.

Company Details

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Awards & Recognition

Dialogflow won the following awards in the Chatbots category

Filter By

1 Top Rated Capabilities

2 Top Rated Features

Latest Award, 2023

Conflict Resolution

2023

1 Top Rated Capabilities

4 Top Rated Features

2022

2020 Emotional Footprint Champion

2020

2019 Data Quadrant Gold Medalist

2019

Dialogflow Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Dialogflow.

85 Likeliness to Recommend

98 Plan to Renew

81 Satisfaction of Cost Relative to Value

Down 1
Since last award

Emotional Footprint Overview

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Dialogflow?

2% Negative

2% Neutral

96% Positive

Pros

Saves Time
Reliable
Security Protects
Performance Enhancing

Feature Ratings

Average 81

Knowledgebase

86

Natural Language Processing

86

Multi-channel

85

Application Programming Interface

84

Scheduled Availability

84

Workflow Processing

82

Learning and Adaptability

81

Voice or Text Input

81

Personalized Service

80

Leads Generation

79

Integration With CRM

78

Vendor Capability Ratings

Average 82

Availability and Quality of Training

96

Ease of Customization

96

Ease of IT Administration

96

Usability and Intuitiveness

96

Breadth of Features

94

Ease of Data Integration

94

Quality of Features

94

Ease of Implementation

93

Product Strategy and Rate of Improvement

92

Vendor Support

92

Business Value Created

81

Dialogflow Reviews

Anish A.

Role: Information Technology
Industry: Communications
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2022

Best Tool to Make Chatbots

Likeliness to Recommend

9 / 10

What differentiates Dialogflow from other similar products?

I love the user interface. It's easy to use and easily understandable. You don't need to be an expert to understand this. Can easily understand by simply playing around with it.

What is your favorite aspect of this product?

I'm using Google Cloud Dialog flow manly for building WhatsApp chatbots. Now, we're also using it on other platform chatbots such as Facebook Messenger and Instagram.

What do you dislike most about this product?

It's pretty hard when we go too deep in intents. For example, when I need to edit 5 intents, which are 3 steps inside, it will take a lot of effort to reach the intents and edit them

What recommendations would you give to someone considering this product?

If you are an Automation Engineer and want to build interactive and smart chatbots then Google Dialogflow is the best option for it. It's very fast and easy to learn with lots of integrations!

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

Oleksandr T.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2022

Powerful NLP engine for your AI product

Likeliness to Recommend

10 / 10

What differentiates Dialogflow from other similar products?

I did a detailed analysis of all available NLP engines, and I can say with confidence that the Dialogflow is the best in many criteria, especially in terms of the quality of non-English speech recognition.

What is your favorite aspect of this product?

Integration with other Google products is undoubtedly the main advantage. Well, Google is the leader in the field of recognition of all other languages except English and Spanish.

What do you dislike most about this product?

The quality of the non-English speech generation still leaves much to be desired.

What recommendations would you give to someone considering this product?

Start as a user by building a simple chatbot and practice it yourself. In an hour you will get a gorgeous result.

Pros

Helps Innovate
Performance Enhancing
Enables Productivity
Unique Features

Agustín N.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2021

It's an Industry Standard.

Likeliness to Recommend

10 / 10

What differentiates Dialogflow from other similar products?

You can find support for Dialogflow in every possible way. The official documentation is great and you can find online videos for every use case of Dialogflow.

What is your favorite aspect of this product?

Easy integration, well tested platform and well documented API.

What do you dislike most about this product?

Nothing really.

What recommendations would you give to someone considering this product?

Start implementing with the free tier. Understand the product first and the go beyond the limits.

Pros

Enables Productivity
Includes Product Enhancements
Helps Innovate
Continually Improving Product

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Dialogflow

Dialogflow

What is Dialogflow?

Company Details

Need Assistance?

Awards & Recognition

2020 Emotional Footprint Champion

2019 Data Quadrant Gold Medalist

Dialogflow Ratings

85 Likeliness to Recommend

98 Plan to Renew

81 Satisfaction of Cost Relative to Value

Down 1Since last award

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Dialogflow?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Knowledgebase Allows users to creare knowledgebase articles, metadata tags, creation data and author's name

Natural Language Processing Allows chatbot to “understand” voice/text inputs relayed by a human in conversational vernacular, and be able to process & relay feedback in natural speech.

Multi-channel Supports live chat, mobile app, powerbot and messenger

Application Programming Interface For more customized needs, the chatbot may have an API which would allow an in-house developer to access features of the chatbox.

Scheduled Availability The ability to schedule when the chatbot will be available, if its role is to augment a service desk on an after hours basis.

Workflow Processing By leveraging the chatbot’s AI capabilities, the intelligent routing of data across an organization, based on pre-defined parameters of a workflow.

Learning and Adaptability The chatbot should have the ability to learn the characteristics of the human with whom it is interacting. This can include speech nuances.

Voice or Text Input Chatbot interaction through audible (voice) or text (keyboard) input.

Personalized Service In conjunction with CRM integration, or through the use of browser cookies, the chatbot can be configured to deliver a more personalized service to the client.

Leads Generation The chatbot can take its interaction as input as a possible new sales lead, for follow-up by an organization’s business development office.

Integration With CRM The chatbot’s integration with the organization’s CRM would allow for customer information to be queried, once the customer’s identity has been verified.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Dialogflow Reviews

Anish A.

Best Tool to Make Chatbots

Likeliness to Recommend

Pros

Oleksandr T.

Powerful NLP engine for your AI product

Likeliness to Recommend

Pros

Agustín N.

It's an Industry Standard.

Likeliness to Recommend

Pros

Most Popular Dialogflow Comparisons

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Intercom

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Tidio

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Down 1
Since last award

Feature Ratings

Knowledgebase

Natural Language Processing

Multi-channel

Application Programming Interface

Scheduled Availability

Workflow Processing

Learning and Adaptability

Voice or Text Input

Personalized Service

Leads Generation

Integration With CRM

Vendor Capability Ratings

Availability and Quality of Training

Ease of Customization

Ease of IT Administration

Usability and Intuitiveness

Breadth of Features

Ease of Data Integration

Quality of Features

Ease of Implementation

Product Strategy and Rate of Improvement

Vendor Support

Business Value Created