2/14 in Customer Service Management

Response
Distribution
158Reviews

LiveChat

LiveChat

LiveChat turns support teams into customer service rockstars. Customers love answers to their questions coming within seconds. Win hearts of customers with amazing customer service using LiveChat.

8.3

Composite Score

Composite
Score

+86

Emotional Footprint

Emotional
Footprint

80%

Likeliness to Recommend

Likeliness
to Recommend

2/14 in Customer Service Management

Response
Distribution
158Reviews
Category Features
  • Analytics and Reporting
  • |
  • Multi-Channel Support
  • |
  • Customer Service Workflow Management
  • |
  • Customer Service Knowledge Management
  • |
  • Customer Self-Service Capabilities
  • |
  • Contact Center Integration
  • |
  • Intelligent Search
  • |
  • Customer Community Management
  • |
  • Agent Collaboration
  • |
  • Agent Scripting
  • |
  • Mobile Customer Care

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A comprehensive report on a specific software product, aggregating feedback from real IT professionals and business leaders.

  • Net Promoter Score and Planned Renewal Rates
  • Feature and Vendor Capability Breakdown
  • Version and Module Satisfaction Levels
  • Comparisons by Organization Size, Usage, and Role
  • Individual Comments and Recommendations from Users
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Word Cloud

As organizations become more and more dependent on software to automate and streamline operations, users are developing strong emotional connections to their applications and vendors. The SoftwareReviews Word Cloud aggregates the most commonly experienced pain points and prevailing opinions held by its users. Use this at-a-glance summary to evaluate the vendor-client relationship and product effectiveness.

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Product Reviews

  • -
  • 1
  • 2
  • 3
  • 4
Recommends
9/10

Vendor Management

It makes fixing problems faster and easier

Vendor Capability Satisfaction

  • 2
  • Availability and Quality of Training
  • 2
  • Breadth of Features
  • 3
  • Business Value Created
  • 4
  • Ease of Customization
  • 3
  • Ease of Data Integration
  • 2
  • Ease of Implementation
  • 4
  • Ease of IT Administration
  • 4
  • Product Strategy and Rate of Improvement
  • 2
  • Quality of Features
  • 4
  • Usability and Intuitiveness
  • 3
  • Vendor Support

Product Feature Satisfaction

  • 4
  • Agent Collaboration
  • 4
  • Agent Scripting
  • 3
  • Analytics and Reporting
  • 2
  • Contact Center Integration
  • 3
  • Customer Community Management
  • 2
  • Customer Self-Service Capabilities
  • 4
  • Customer Service Knowledge Management
  • 4
  • Customer Service Workflow Management
  • 3
  • Intelligent Search
  • 4
  • Mobile Customer Care
  • 4
  • Multi-Channel Support