Emotional Footprint Awards 2020

Membership & Association Management


SoftwareReviews names Reclique CORE and Salesforce Nonprofit as Membership & Association Management Emotional Footprint Award Winners.

Membership & Association Management

Emotional Footprint Awards

SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.

Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.

Read The In-Depth Report

See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.

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Measuring Emotional Footprint

Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:

% of Positive Reviews - % of Negative Reviews

For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.

Emotional Footprint Leaders


Reclique Solutions, LLC

Reclique CORE

CORE is a robust solution for the Y that centralizes multiple products into one package. Fundraising is fully integrated with membership management. You get text-to-give, mobile donations and customized campaigner pages. Directors can even receive a text when a large donor checks in. A powerful FREE website for your Association is built in. CORE can integrate with your current website or we now offer a fully integrated, mobile friendly, Y branded website that can replace your existing site.

9.2

CX Score

CX
Score

+97

Net Emotional Footprint

Net Emotional
Footprint

87

Value Index

VALUE INDEX

0% Negative 97% Positive
EMOTIONAL FOOTPRINT EMOTIONAL FOOTPRINT 2020
15Reviews

Salesforce.Com Inc

Salesforce Nonprofit

Enjoy a single, unified view of every interaction with clients, supporters, members, funders, volunteers, and affiliates. And through the “Power of Us” program, Salesforce.org is able to offer nonprofits a deep discount on all Salesforce products.

7.9

CX Score

CX
Score

+78

Net Emotional Footprint

Net Emotional
Footprint

81

Value Index

VALUE INDEX

4% Negative 81% Positive
EMOTIONAL FOOTPRINT EMOTIONAL FOOTPRINT 2020
21Reviews

Other Evaluated Vendors


ACTIVE Network

ACTIVE Net

ACTIVE Net software for non-profits centralizes membership, donations, child care, program registration, point of sale, and more in a single, easy-to-use system.

5.5

CX Score

CX
Score

+42

Net Emotional Footprint

Net Emotional
Footprint

66

Value Index

VALUE INDEX

16% Negative 57% Positive
20Reviews

Christensen Computer Co Inc

OpTIME

Part of CCCTIME, the OpTIME® module is designed to streamline operations and increase productivity and efficiency. Includes: Front Desk, Membership, Program Management, Child Care, Sports Scheduling, Scholarships, Fundraising, Attendance Tracking and Reporting.

5.5

CX Score

CX
Score

+37

Net Emotional Footprint

Net Emotional
Footprint

68

Value Index

VALUE INDEX

23% Negative 58% Positive
16Reviews

Daxko

Daxko

Make serving your members a whole lot faster, easier, and better. Improve cash flow, automate manual processes, reduce errors, and drive accountability. Increase visibility into the key areas that drive the YMCA or JCC mission, resulting in better decisions, happier staff, and improved relations with the board. Make it simple to register for programs, update their information, and make financial contributions online.

5.4

CX Score

CX
Score

+36

Net Emotional Footprint

Net Emotional
Footprint

68

Value Index

VALUE INDEX

23% Negative 57% Positive
76Reviews

CAS Severn

SPIRIT

SPIRIT is a multi-faceted software solution that can be customized to meet the unique needs of your association’s community and operational needs, so that you can use technology to grow your Y, your way. With SPIRIT we help you reduce transactional time and build relationships with members. Responsive and flexible, SPIRIT evolves to meet your needs as they change.

5.4

CX Score

CX
Score

+30

Net Emotional Footprint

Net Emotional
Footprint

69

Value Index

VALUE INDEX

25% Negative 52% Positive
24Reviews

For the full list of vendors in this space, click here.

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