Daxko Operations Logo
Daxko Operations Logo
Daxko

Daxko Operations

5.4 / 10
Category
Daxko Operations
5.4 / 10

What is Daxko Operations?

Make serving your members a whole lot faster, easier, and better. Improve cash flow, automate manual processes, reduce errors, and drive accountability. Increase visibility into the key areas that drive the YMCA or JCC mission, resulting in better decisions, happier staff, and improved relations with the board. Make it simple to register for programs, update their information, and make financial contributions online.

Company Details


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Daxko Operations Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Daxko Operations.

68 Likeliness to Recommend

80 Plan to Renew

49 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+32 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Daxko Operations?

20% Negative
27% Neutral
53% Positive

Pros

  • Respectful

Cons

  • Less Reliable
  • Less Caring
  • Security Frustrates

Feature Ratings

Average 60

Membership Management

69

Accounting and Financial Management

64

Account and Contact Management

64

Registration Management

61

Program Management

60

Customer Self Service Capabilities

58

Multi Channel Support

56

Analytics and Reporting

54

Fundraising Management

50

Volunteer or Member Portal

48

Mobile Customer Care

47

Vendor Capability Ratings

Average 58

Ease of IT Administration

69

Business Value Created

55

Availability and Quality of Training

47

Ease of Customization

34

Breadth of Features

33

Ease of Implementation

28

Usability and Intuitiveness

23

Quality of Features

19

Ease of Data Integration

16

Product Strategy and Rate of Improvement

16

Vendor Support

9

Daxko Operations Reviews

John C.

  • Role: C-Level
  • Industry: Recreation
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2021

Stay away from this company at all costs.

Likeliness to Recommend

1 / 10

What differentiates Daxko Operations from other similar products?

The list of failures are astounding but here are a few: - Horrible customer service, sometimes they just hang up on you - inflexible software over all - inaccurate reporting on almost all fronts - dozens of "known bugs" that you just have to deal with - they lock you into a 5 year contract so no matter how much they mess up you are stuck unless you higher a contract lawyer

What is your favorite aspect of this product?

none, there is nothing that is uniquely positive about this product. you can find software that works better in every category.

What do you dislike most about this product?

everything

What recommendations would you give to someone considering this product?

A pen and paper is a better software solution

Cons

  • Less Friendly Negotiation
  • Leverages Incumbent Status
  • Security Frustrates

Donn C.

  • Role: C-Level
  • Industry: Recreation
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2020

Nice upgrade from previous software.

Likeliness to Recommend

4 / 10

What differentiates Daxko Operations from other similar products?

It is designed for YMCAs

What is your favorite aspect of this product?

Program management features

What do you dislike most about this product?

Corporate membership management features

What recommendations would you give to someone considering this product?

Great product but requires a lot of time during implementation process.

Pros

  • Continually Improving Product
  • Fair
  • Acts with Integrity
  • Generous Negotitation

Cons

  • Less Effective Service
  • Under Delivered