Emotional Footprint Awards 2020

Expense Management


SoftwareReviews names Abacus and Workday Expenses as Expense Management Emotional Footprint Award Winners.

Expense Management

Emotional Footprint Awards

SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.

Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.

Read The In-Depth Report

See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.

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Measuring Emotional Footprint

Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:

% of Positive Reviews - % of Negative Reviews

For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.

Emotional Footprint Leaders


Abacus Labs

Abacus

Abacus is the only real-time expense management solution to reimburse your team, reconcile corporate cards, and automate your expense policy. By eliminating the month-end expense report, Abacus turns submitting and approving expenses into a delightful, collaborative experience. With our mobile app, you'll quickly submit and approve expenses on the go and reimbursements now happen within days. Abacus syncs with your accounting software and auto-matches transactions for hassle-free bookkeeping.

8.8

CX Score

CX
Score

+88

Net Emotional Footprint

Net Emotional
Footprint

87

Value Index

VALUE INDEX

5% Negative 92% Positive
EMOTIONAL FOOTPRINT EMOTIONAL FOOTPRINT 2020
24Reviews

Workday, Inc.

Workday Expenses

Make expense reporting seamless. Easily capture, submit, and approve expense reports—at work or on the go—with expense reporting software from Workday. Lower costs, improved accuracy, better expense tracking, and faster reimbursements.

8.2

CX Score

CX
Score

+83

Net Emotional Footprint

Net Emotional
Footprint

81

Value Index

VALUE INDEX

5% Negative 88% Positive
EMOTIONAL FOOTPRINT EMOTIONAL FOOTPRINT 2020
27Reviews

Other Evaluated Vendors


Chrome River Technologies, Inc.

Chrome River EXPENSE

Chrome River EXPENSE is a fast, fluid, mobile web app that offers global organizations the latest in travel and expense management. EXPENSE delivers the same user experience across all devices – smartphones, tablets, laptops, desktops – which makes employees happy. Powerful analytics and expense reporting capabilities make the CFO and accounts payable staff even happier. EXPENSE serves mid-size to large global enterprise organizations.

7.5

CX Score

CX
Score

+73

Net Emotional Footprint

Net Emotional
Footprint

76

Value Index

VALUE INDEX

9% Negative 83% Positive
16Reviews

Intuit, Inc.

Quickbooks Expense Tracking​

See your top spending categories, track your habits over time, and run reports for a detailed view of what you spend with each supplier. Use the QuickBooks mobile app to snap and save photos of the receipts you need for your taxes. Keep all your expense info organized and in one place, so you never miss a deduction. Automatically bring in your bank and credit card transactions, and we’ll categorize them for you.

7.5

CX Score

CX
Score

+74

Net Emotional Footprint

Net Emotional
Footprint

76

Value Index

VALUE INDEX

5% Negative 78% Positive
83Reviews

FreshBooks

FreshBooks Expense Tracking

Freshbooks is a web-based accounting solution that caters to small businesses. Freshbooks serves various industries, such as marketing, legal services and business consulting, trades and home services and information technology (IT). Key features of Freshbooks include invoicing, expense tracking, time tracking, reporting and payments management. Users can brand their invoices, accept online payments and set auto payment reminders. Expenses can be tracked by attaching receipts to invoices, creating recurring expenses and taking snapshots of receipts.

7.4

CX Score

CX
Score

+74

Net Emotional Footprint

Net Emotional
Footprint

75

Value Index

VALUE INDEX

8% Negative 80% Positive
10Reviews

Certify, Inc.

Certify

Certify is a leading cloud-based travel and expense management solution for organizations of all sizes, and is the only solution in the expense management industry to offer truly automated expense reporting. With prescheduled, auto-generated expense report creation and mobile capabilities, Certify eliminates the need for paper receipts and spreadsheets, and provides insight into travel and expense spend with a full suite of on-demand reporting and analytics.

7.4

CX Score

CX
Score

+68

Net Emotional Footprint

Net Emotional
Footprint

79

Value Index

VALUE INDEX

10% Negative 78% Positive
13Reviews