Emotional Footprint Awards 2019

Workforce Management


Software Reviews names WorkForce Software, Paycom HCM, Ceridian Dayforce, and Kronos Workforce Management (Ready and Central) as Workforce Management Emotional Footprint Award Winners.

Workforce Management

Emotional Footprint Awards

Software Reviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.

Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.

Read The In-Depth Report

See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.

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Measuring Emotional Footprint

Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:

% of Positive Reviews - % of Negative Reviews

For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.

Emotional Footprint Leaders


WorkForce Software

WorkForce Software

The WorkForce Suite is a flexible, cloud-based solution for today's evolving global workforce. With parameterized best practices and a powerful rules engine, the WorkForce Suite can adapt with you as your organization grows and your needs change. Delivering real-time insights, packaged domain expertise, and future-proof capabilities to meet your business needs, the WorkForce Suite empowers organizations to reduce labor costs, simplify compliance, and boost employee engagement — all while maximizing operational efficiencies.

8.1

CX Score

CX
Score

+85

Net Emotional Footprint

Net Emotional
Footprint

76

Value Index

VALUE INDEX

4% Negative 89% Positive
EMOTIONAL FOOTPRINT EMOTIONAL FOOTPRINT 2019
37Reviews

Paycom

Paycom HCM

Paycom helps businesses streamline their employment processes from recruiting to retirement and everything in between. Our Talent Acquisition, Time and Labor Management, Payroll, Talent Management and HR Management systems operate from a single database, eliminating redundant data entry and the integration of multiple systems.

7.7

CX Score

CX
Score

+79

Net Emotional Footprint

Net Emotional
Footprint

74

Value Index

VALUE INDEX

6% Negative 85% Positive
EMOTIONAL FOOTPRINT EMOTIONAL FOOTPRINT 2019
42Reviews

Ceridian

Ceridian Dayforce

Dayforce is a global human capital management (HCM) platform that transforms the employee experience. It unifies data from across the entire employee lifecycle to enable better decision-making at every level. Dayforce is a comprehensive cloud platform that combines HR, payroll, benefits, workforce management, and talent management in a single application. Our scalable platform is built with a single, flexible rules engine combined with real-time updates and calculations that help address complex regulatory requirements.

7.3

CX Score

CX
Score

+76

Net Emotional Footprint

Net Emotional
Footprint

69

Value Index

VALUE INDEX

5% Negative 81% Positive