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Data Quadrant Awards 2022

Remote Monitoring and Management


SoftwareReviews names NinjaOne and Datto Remote Monitoring and Management (RMM) as Remote Monitoring and Management Data Quadrant Award Winners.


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Remote Monitoring and Management

Data Quadrant

Data Quadrants are proudly founded in 100% user review data and are free of traditional "magical" components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.

The SoftwareReviews Data Quadrant evaluates and ranks products based on feedback from IT and business professionals. The placement of a software in the Data Quadrant indicates its relative ranking as well as its categorization.

Read The In-Depth Report

A thorough evaluation and ranking of all software in an individual category to compare software across every dimension.

  • user satisfaction rankings
  • |
  • vendor capability comparisons
  • |
  • business value scores
  • |
  • individual feature evaluations
  • |
  • emotional connection to products
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30+ pages

Remote Monitoring and Management Data Quadrant

Note The axes ranges are dynamically adjusted based on minimum and maximum values in the dataset

Evaluate the Complete

Software Experience

When distilled down, the software experience is shaped by both the experience with the software and the relationship with the vendor. Evaluating enterprise software along these two dimensions provides a comprehensive understanding of the product and helps identify vendors that can deliver on both.

Product Features and Satisfaction

The satisfaction is captured in the overall satisfaction score, which is driven by the likelihood of users to recommend the software, combined with user satisfaction across top product features.

Vendor Experience and Capabilities

The vendor relationship is calculated in a weighted average of the satisfaction scores tied to vendor capabilities (e.g. software implementation, training, customer support, product roadmap) as well as emotional response ratings toward the vendor (e.g. trustworthy, respectful, fair).

Gold Medalists


Ninja

NinjaOne

NinjaOne (formerly NinjaRMM) simplifies IT operations, making IT teams more efficient and users more productive.

8.6

Composite
Score

Composite
Score

+92

Emotional
Footprint

Emotional
Footprint

92%

Likeliness to
Recommend

Likeliness
to Recommend

Badge Winner
11Reviews

Datto, Inc.

Datto Remote Monitoring and Management (RMM)

Datto Remote Monitoring and Management (RMM) is a fully-featured, secure, cloud-based platform which enables MSPs to remotely secure, monitor, manage, and support endpoints to reduce costs and increase service delivery efficiency.

8.6

Composite
Score

Composite
Score

+92

Emotional
Footprint

Emotional
Footprint

87%

Likeliness to
Recommend

Likeliness
to Recommend

Badge Winner
11Reviews

Vendor Capability Awards


Availability and Quality of Training

Atera

Badge Winner

Breadth of Features

Datto Remote Monitoring and Management (RMM)

Badge Winner

Business Value Created

NinjaOne

Badge Winner

Ease of Customization

Datto Remote Monitoring and Management (RMM)

Badge Winner

Ease of Data Integration

Datto Remote Monitoring and Management (RMM)

Badge Winner

Ease of IT Administration

Atera

Badge Winner

Ease of Implementation

Datto Remote Monitoring and Management (RMM)

Badge Winner

Product Strategy and Rate of Improvement

Atera

Badge Winner

Quality of Features

ConnectWise Automate

Badge Winner

Usability and Intuitiveness

NinjaOne

Badge Winner

Vendor Support

Datto Remote Monitoring and Management (RMM)

Badge Winner

Vendor Capability Awards


Availability and Quality of Training

Atera


Breadth of Features

Datto Remote Monitoring and Management (RMM)


Business Value Created

NinjaOne


Ease of Customization

Datto Remote Monitoring and Management (RMM)


Ease of Data Integration

Datto Remote Monitoring and Management (RMM)


Ease of IT Administration

Atera


Ease of Implementation

Datto Remote Monitoring and Management (RMM)


Product Strategy and Rate of Improvement

Atera


Quality of Features

ConnectWise Automate


Usability and Intuitiveness

NinjaOne


Vendor Support

Datto Remote Monitoring and Management (RMM)


Other Evaluated Vendors


Atera

Atera

From remote IT monitoring & management to powerful ticketing and customer satisfaction surveying, Atera brings your entire IT business together. Less hassle, more control, and an MSP strategy that actually works.

8.5

Composite
Score

Composite
Score

+96

Emotional
Footprint

Emotional
Footprint

84%

Likeliness to
Recommend

Likeliness
to Recommend

11Reviews

Kaseya Limited

Kaseya VSA

Deliver higher service quality and achieve greater IT efficiency with Kaseya VSA, offering remote monitoring and management for all IT functions integrated in a single console.

8.1

Composite
Score

Composite
Score

+78

Emotional
Footprint

Emotional
Footprint

89%

Likeliness to
Recommend

Likeliness
to Recommend

10Reviews

MMSOFT Design

Pulseway

Used by over 10,000 MSPs and internal IT departments around the world, Pulseway is a simple, yet powerful RMM platform designed to make the life of IT professionals easier. We have the most advanced mobile app in the industry that gives users the ability to monitor, manage and resolve issues wherever they are – from a smartphone or tablet. Our powerful automation engine allows you to build a powerful and sophisticated auto-remediation workflow to speed up issue resolution. The platform also offers integrated backup, endpoint protection, built-in remote control, application & operating system patching, and network device monitoring.

8.1

Composite
Score

Composite
Score

+78

Emotional
Footprint

Emotional
Footprint

89%

Likeliness to
Recommend

Likeliness
to Recommend

46Reviews

ConnectWise

ConnectWise Automate

Automate, formerly LabTech, is an IT management tool that helps deliver IT services at the speed of business. Our remote monitoring and management (RMM) platform provides powerful automation to discover & manage devices, monitor for problems, and automate action. Deliver streamlined reactive and proactive managed services, stop putting out fires, and start focusing on what matters most.

7.8

Composite
Score

Composite
Score

+72

Emotional
Footprint

Emotional
Footprint

85%

Likeliness to
Recommend

Likeliness
to Recommend

31Reviews

For the full list of vendors in this space, click here.

About Gold Medal Awards and Software Reports

SoftwareReviews Gold Medal Awards recognize outstanding vendors in the technology marketplace as evaluated by their users. Gold Medals are the capstone of an in-depth software evaluation report, and awarded using a proprietary, transparent methodology based on a composite satisfaction score that averages four different areas of evaluation: Net Emotional Footprint, Vendor Capabilities, Product Features, and Likeliness to Recommend. The Net Emotional Footprint Score measures user emotional response ratings of the vendor (e.g. trustworthy, respectful, fair).

Software Reports present comprehensive evaluations of software vendors on the above elements. Software buyers can use this data to make more informed, data-driven software purchasing and renewal decisions.

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