Data Quadrant Awards 2021
eCommerce Platforms
SoftwareReviews names Salesforce B2B Commerce Cloud, Shopify Plus, Salesforce B2C Commerce Cloud, and Fastspring as eCommerce Platforms Data Quadrant Award Winners.
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eCommerce Platforms
Data Quadrant
Data Quadrants are proudly founded in 100% user review data and are free of traditional "magical" components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.
The SoftwareReviews Data Quadrant evaluates and ranks products based on feedback from IT and business professionals. The placement of a software in the Data Quadrant indicates its relative ranking as well as its categorization.
Read The In-Depth Report
A thorough evaluation and ranking of all software in an individual category to compare software across every dimension.
- user satisfaction rankings
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- vendor capability comparisons
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- business value scores
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- individual feature evaluations
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- emotional connection to products
Note The axes ranges are dynamically adjusted based on minimum and maximum values in the dataset
Evaluate the Complete
Software Experience
When distilled down, the software experience is shaped by both the experience with the software and the relationship with the vendor. Evaluating enterprise software along these two dimensions provides a comprehensive understanding of the product and helps identify vendors that can deliver on both.
Product Features and Satisfaction
The satisfaction is captured in the overall satisfaction score, which is driven by the likelihood of users to recommend the software, combined with user satisfaction across top product features.
Vendor Experience and Capabilities
The vendor relationship is calculated in a weighted average of the satisfaction scores tied to vendor capabilities (e.g. software implementation, training, customer support, product roadmap) as well as emotional response ratings toward the vendor (e.g. trustworthy, respectful, fair).
Gold Medalists
Salesforce.Com Inc
Salesforce B2B Commerce Cloud
Empower your customers with the same easy, consumer-like shopping experiences they enjoy in their personal life — anytime, anywhere, on any device. Simplify online buying with features specifically designed for B2B, including fast reorders, account hierarchies, contract pricing, custom catalogs, and more.
8.4
Composite
Score
Composite
Score
+90
Emotional
Footprint
Emotional
Footprint
89%
Likeliness to
Recommend
Likeliness
to Recommend
Shopify
Shopify Plus
Not just an ecommerce software, Shopify is the best ecommerce platform that has everything you need to sell online, on social media, or in person. Establish your brand online with a custom domain name and online store. With instant access to hundreds of the best looking themes, and complete control over the look and feel, you finally have a gorgeous store of your own that reflects the personality of your business.
8.2
Composite
Score
Composite
Score
+91
Emotional
Footprint
Emotional
Footprint
82%
Likeliness to
Recommend
Likeliness
to Recommend
Salesforce.Com Inc
Salesforce B2C Commerce Cloud
The Salesforce B2C Commerce Cloud (formerly Demandware) can help you create unified, intelligent digital commerce experiences — both online and in the store. Attract more shoppers, build customer loyalty, and increase conversion rates with dynamic customer segments, merchandising rules, and AI-powered recommendations.
8.0
Composite
Score
Composite
Score
+82
Emotional
Footprint
Emotional
Footprint
83%
Likeliness to
Recommend
Likeliness
to Recommend
FastSpring
Fastspring
FastSpring is the trusted ecommerce partner for companies that sell software around the world. Companies using FastSpring’s full-service ecommerce solution sell more, stay lean, and compete big. Founded in 2005, FastSpring is a privately owned company headquartered in Santa Barbara with an office in Amsterdam.
8.0
Composite
Score
Composite
Score
+78
Emotional
Footprint
Emotional
Footprint
87%
Likeliness to
Recommend
Likeliness
to Recommend
Vendor Capability Awards
Availability and Quality of Training
Salesforce B2B Commerce Cloud
Breadth of Features
Salesforce B2B Commerce Cloud
Business Value Created
Salesforce B2B Commerce Cloud
Ease of Customization
Salesforce B2B Commerce Cloud
Ease of Data Integration
Salesforce B2C Commerce Cloud
Ease of IT Administration
Salesforce B2C Commerce Cloud
Ease of Implementation
Oracle CX Commerce
Product Strategy and Rate of Improvement
Zoey
Quality of Features
Salesforce B2C Commerce Cloud
Usability and Intuitiveness
Salesforce B2B Commerce Cloud
Vendor Support
Fastspring
Vendor Capability Awards
Availability and Quality of Training
Salesforce B2B Commerce Cloud
Breadth of Features
Salesforce B2B Commerce Cloud
Business Value Created
Salesforce B2B Commerce Cloud
Ease of Customization
Salesforce B2B Commerce Cloud
Ease of Data Integration
Salesforce B2C Commerce Cloud
Ease of IT Administration
Salesforce B2C Commerce Cloud
Ease of Implementation
Oracle CX Commerce
Product Strategy and Rate of Improvement
Zoey
Quality of Features
Salesforce B2C Commerce Cloud
Usability and Intuitiveness
Salesforce B2B Commerce Cloud
Vendor Support
Fastspring
Other Evaluated Vendors
Square
Square eCommerce
Square allows you to sell online on our site, with third party e-commerce sites and on your own site. With all three, you get next day deposits, can accept all major credit cards at one simple rate, and can integrate reporting and inventory with your offline sales.
7.8
Composite
Score
Composite
Score
+79
Emotional
Footprint
Emotional
Footprint
81%
Likeliness to
Recommend
Likeliness
to Recommend
Zoey
Zoey
Zoey combines powerful B2B functionality with modern B2C capabilities for a best-in-class solution for you and your customers. The app library and APIs allow connection to hundreds of third-party solutions to expand our native capabilities or link Zoey to your other internal solutions such as CRMs, ERPs and order fulfillment solutions.
7.8
Composite
Score
Composite
Score
+79
Emotional
Footprint
Emotional
Footprint
83%
Likeliness to
Recommend
Likeliness
to Recommend
Adobe Systems
Adobe Commerce Cloud
Adobe Ecommerce allows merchandisers to manage multiple brands and products online, connect shoppers with the products they want, and take actions that reflect real business metrics.
7.7
Composite
Score
Composite
Score
+81
Emotional
Footprint
Emotional
Footprint
79%
Likeliness to
Recommend
Likeliness
to Recommend
Oracle
Oracle CX Commerce
Oracle Commerce Cloud is everything you need to succeed in the next era of commerce, now with Retail and B2B in a single SaaS platform. Enable customers to research and buy their products anytime, anywhere. Oracle allows you to provide your customers with a personalized, rich, and consistent experience across all channels.
7.7
Composite
Score
Composite
Score
+76
Emotional
Footprint
Emotional
Footprint
81%
Likeliness to
Recommend
Likeliness
to Recommend
Adobe Magento
Magento Commerce
Enjoy rich, out-of-the-box features, an unrivaled ability to customize, and seamless third-party integrations. With our cloud platform, a global ecosystem of implementation partners, and a vast marketplace of extensions, it’s time to bring your commerce vision to life.
7.5
Composite
Score
Composite
Score
+77
Emotional
Footprint
Emotional
Footprint
76%
Likeliness to
Recommend
Likeliness
to Recommend
Episerver
Episerver Commerce Cloud
Episerver Commerce is a complete digital commerce suite that has the industry’s highest ROI. It has everything you need to manage catalogs, orders, customer data and payments across regions. The solution also helps you easily provide better experiences. You can seamlessly combine content and product information, and automatically personalize journeys using artificial intelligence.
7.0
Composite
Score
Composite
Score
+71
Emotional
Footprint
Emotional
Footprint
65%
Likeliness to
Recommend
Likeliness
to Recommend
For the full list of vendors in this space, click here.
About Gold Medal Awards and Software Reports
SoftwareReviews Gold Medal Awards recognize outstanding vendors in the technology marketplace as evaluated by their users. Gold Medals are the capstone of an in-depth software evaluation report, and awarded using a proprietary, transparent methodology based on a composite satisfaction score that averages four different areas of evaluation: Net Emotional Footprint, Vendor Capabilities, Product Features, and Likeliness to Recommend. The Net Emotional Footprint Score measures user emotional response ratings of the vendor (e.g. trustworthy, respectful, fair).
Software Reports present comprehensive evaluations of software vendors on the above elements. Software buyers can use this data to make more informed, data-driven software purchasing and renewal decisions.
