Data Quadrant Awards 2020

Enterprise Content Management


SoftwareReviews names Fabasoft Approve, Nuxeo Platform, Xerox Docushare, M-Files ECM, Laserfiche ECM, and DocuSign CLM (SpringCM) as Enterprise Content Management Data Quadrant Award Winners.


View Category

Enterprise Content Management

Data Quadrant

Data Quadrants are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.

The SoftwareReviews Data Quadrant evaluates and ranks products based on feedback from IT and business professionals. The placement of a software in the Data Quadrant indicates its relative ranking as well as its categorization.

Read The In-Depth Report

A thorough evaluation and ranking of all software in an individual category to compare software across every dimension.

  • user satisfaction rankings
  • |
  • vendor capability comparisons
  • |
  • business value scores
  • |
  • individual feature evaluations
  • |
  • emotional connection to products
Download Report View Preview
Enterprise Content Management Data Quadrant

Note The axes ranges are dynamically adjusted based on minimum and maximum values in the dataset

Evaluate the Complete

Software Experience

When distilled down, the software experience is shaped by both the experience with the software and the relationship with the vendor. Evaluating enterprise software along these two dimensions provides a comprehensive understanding of the product and helps identify vendors that can deliver on both.

Product Features and Satisfaction

The satisfaction is captured in the overall satisfaction score, which is driven by the likelihood of users to recommend the software, combined with user satisfaction across top product features.

Vendor Experience and Capabilities

The vendor relationship is calculated in a weighted average of the satisfaction scores tied to vendor capabilities (e.g. software implementation, training, customer support, product roadmap) as well as emotional response ratings toward the vendor (e.g. trustworthy, respectful, fair).

Gold Medalists


Fabasoft

Fabasoft Approve

Fabasoft takes care of the consistent, secure and reliable document management within a company as well as for the implementation of digital business processes. With Fabasoft Approve, you can provide your customers with complete, standard-, directive- and guideline-compliant documentation of your machines and systems quickly and easily using collaborative cross-company workflows.

9.3

Composite
Score

Composite
Score

+98

Emotional
Footprint

Emotional
Footprint

97%

Likeliness to
Recommend

Likeliness
to Recommend

Badge Winner
12Reviews

M-Files

M-Files ECM

M-Files helps enterprises find, share, and secure documents and information. Even in highly regulated industries.

8.7

Composite
Score

Composite
Score

+86

Emotional
Footprint

Emotional
Footprint

84%

Likeliness to
Recommend

Likeliness
to Recommend

Badge Winner
12Reviews

Nuxeo

Nuxeo Platform

Designed by developers for developers, the Nuxeo Platform is a highly customizable and extensible content management platform for building business applications.

8.6

Composite
Score

Composite
Score

+95

Emotional
Footprint

Emotional
Footprint

87%

Likeliness to
Recommend

Likeliness
to Recommend

Badge Winner
20Reviews

Laserfiche

Laserfiche ECM

Seamlessly connect imaging with document and business process management to control all enterprise content. Laserfiche enterprise document management software enables you to do it all, with leading-edge business process management tools and electronic records management solutions.

8.6

Composite
Score

Composite
Score

+91

Emotional
Footprint

Emotional
Footprint

82%

Likeliness to
Recommend

Likeliness
to Recommend

Badge Winner
15Reviews

Xerox Corporation

Xerox Docushare

Here’s a better way to manage paper and digital content from creation to retention to transformation. Capture, store and share documents either on-premise or by cloud. Automate time-consuming, document-heavy processes like accounts payable, HR onboarding, contract management and mortgage processing.

8.5

Composite
Score

Composite
Score

+92

Emotional
Footprint

Emotional
Footprint

85%

Likeliness to
Recommend

Likeliness
to Recommend

Badge Winner
25Reviews

Docusign Inc

DocuSign CLM (SpringCM)

DocuSign CLM (Contract Lifecycle Management) allows organizations to streamline the agreement lifecycle by transforming analog manual processes into a digital automated workflow. The end result is an accelerated pace of doing business, increased compliance, and more efficient employees.

8.5

Composite
Score

Composite
Score

+90

Emotional
Footprint

Emotional
Footprint

84%

Likeliness to
Recommend

Likeliness
to Recommend

Badge Winner
11Reviews

Vendor Capability Awards


Availability and Quality of Training

Laserfiche ECM

Badge Winner

Breadth of Features

M-Files ECM

Badge Winner

Business Value Created

Fabasoft Approve

Badge Winner

Ease of Customization

M-Files ECM

Badge Winner

Ease of Data Integration

Laserfiche ECM

Badge Winner

Ease of IT Administration

M-Files ECM

Badge Winner

Ease of Implementation

M-Files ECM

Badge Winner

Product Strategy and Rate of Improvement

DocuSign CLM (SpringCM)

Badge Winner

Quality of Features

Fabasoft Approve

Badge Winner

Usability and Intuitiveness

M-Files ECM

Badge Winner

Vendor Support

Fabasoft Approve

Badge Winner

Vendor Capability Awards


Availability and Quality of Training

Laserfiche ECM


Breadth of Features

M-Files ECM


Business Value Created

Fabasoft Approve


Ease of Customization

M-Files ECM


Ease of Data Integration

Laserfiche ECM


Ease of IT Administration

M-Files ECM


Ease of Implementation

M-Files ECM


Product Strategy and Rate of Improvement

DocuSign CLM (SpringCM)


Quality of Features

Fabasoft Approve


Usability and Intuitiveness

M-Files ECM


Vendor Support

Fabasoft Approve


Other Evaluated Vendors


Box

Box ECM

Our web-based application works in any browser. It allows you easily store and manage all your content online. It also lets you share files instantly and access documents from anywhere.

8.5

Composite
Score

Composite
Score

+88

Emotional
Footprint

Emotional
Footprint

90%

Likeliness to
Recommend

Likeliness
to Recommend

26Reviews

DocuWare

DocuWare

DocuWare is a modern document management system for professional enterprise content management. Install the on-premise solution on your servers and use it throughout the company. Our flexible license model and various software modules allow you to perfectly tailor the software to your work processes and company requirements.

8.4

Composite
Score

Composite
Score

+92

Emotional
Footprint

Emotional
Footprint

84%

Likeliness to
Recommend

Likeliness
to Recommend

40Reviews

Hyland Software

Hyland OnBase

OnBase is recognized as a market leader in enterprise content management (ECM). OnBase manages your enterprise content from the point of inception all the way through the information lifecycle until final archival and destruction.

8.3

Composite
Score

Composite
Score

+86

Emotional
Footprint

Emotional
Footprint

84%

Likeliness to
Recommend

Likeliness
to Recommend

28Reviews

Oracle

Oracle ECM

Remove content silos and update most current documents, images, and rich media files. Manage end-to-end content lifecycle from creation to archiving and automate business processes with prebuilt enterprise application integrations.

8.1

Composite
Score

Composite
Score

+84

Emotional
Footprint

Emotional
Footprint

84%

Likeliness to
Recommend

Likeliness
to Recommend

50Reviews

Adobe Systems

Adobe ECM

We can help you bring together all of your data and content into a single place, so you can deliver the ideal experience to every customer, every time.

8.1

Composite
Score

Composite
Score

+88

Emotional
Footprint

Emotional
Footprint

81%

Likeliness to
Recommend

Likeliness
to Recommend

16Reviews

IBM

IBM ECM

IBM offers enterprise content management (ECM) solutions that deliver content in context to fully harness its potential. These industry-specific solutions can capture, activate, share, analyze and govern unstructured data to lower costs and risk while improving efficiency.

7.9

Composite
Score

Composite
Score

+79

Emotional
Footprint

Emotional
Footprint

79%

Likeliness to
Recommend

Likeliness
to Recommend

32Reviews

Open Text Corporation

OpenText ECM

OpenText Content Suite facilitates an agile information governance strategy designed to reduce risk and mitigate the cost of growing volumes of content in the enterprise – freeing strategic CIOs to focus on using information to drive growth and innovation.

7.8

Composite
Score

Composite
Score

+88

Emotional
Footprint

Emotional
Footprint

81%

Likeliness to
Recommend

Likeliness
to Recommend

13Reviews

Microsoft

Microsoft Sharepoint

Enterprise Content Management (ECM) with SharePoint products help by giving you tools to organize and manage content throughout the content life cycle, from creation to archive. SharePoint ECM integrates the familiar tools of the Microsoft Office system with the central management and collaboration features of SharePoint products and technologies.

7.7

Composite
Score

Composite
Score

+78

Emotional
Footprint

Emotional
Footprint

81%

Likeliness to
Recommend

Likeliness
to Recommend

219Reviews

For the full list of vendors in this space, click here.

About Gold Medal Awards and Software Reports

SoftwareReviews Gold Medal Awards recognize outstanding vendors in the technology marketplace as evaluated by their users. Gold Medals are the capstone of an in-depth software evaluation report, and awarded using a proprietary, transparent methodology based on a composite satisfaction score that averages four different areas of evaluation: Net Emotional Footprint, Vendor Capabilities, Product Features, and Likeliness to Recommend. The Net Emotional Footprint Score measures user emotional response ratings of the vendor (e.g. trustworthy, respectful, fair). The top 5 vendors in a software category are eligible for awards pending composite scores achieve a sufficiently high satisfaction threshold.

Software Reports present comprehensive evaluations of software vendors on the above elements. Software buyers can use this data to make more informed, data-driven software purchasing and renewal decisions.

Contact Us

* Starred fields are required
Or email us at hello@softwarereviews.com