Data Quadrant Awards 2019

Enterprise Content Management


SoftwareReviews names Nuxeo ECM, Alfresco ECM, Xerox, M-Files ECM, Laserfiche ECM, and Box ECM as Enterprise Content Management Data Quadrant Award Winners.


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Enterprise Content Management

Data Quadrant

Data Quadrants are proudly founded in 100% user review data and are free of traditional "magical" components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.

The SoftwareReviews Data Quadrant evaluates and ranks products based on feedback from IT and business professionals. The placement of a software in the Data Quadrant indicates its relative ranking as well as its categorization.

Read The In-Depth Report

A thorough evaluation and ranking of all software in an individual category to compare software across every dimension.

  • user satisfaction rankings
  • |
  • vendor capability comparisons
  • |
  • business value scores
  • |
  • individual feature evaluations
  • |
  • emotional connection to products
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Enterprise Content Management Data Quadrant

Note The axes ranges are dynamically adjusted based on minimum and maximum values in the dataset

Evaluate the Complete

Software Experience

When distilled down, the software experience is shaped by both the experience with the software and the relationship with the vendor. Evaluating enterprise software along these two dimensions provides a comprehensive understanding of the product and helps identify vendors that can deliver on both.

Product Features and Satisfaction

The satisfaction is captured in the overall satisfaction score, which is driven by the likelihood of users to recommend the software, combined with user satisfaction across top product features.

Vendor Experience and Capabilities

The vendor relationship is calculated in a weighted average of the satisfaction scores tied to vendor capabilities (e.g. software implementation, training, customer support, product roadmap) as well as emotional response ratings toward the vendor (e.g. trustworthy, respectful, fair).

Gold Medalists


Nuxeo

Nuxeo ECM

Designed by developers for developers, the Nuxeo Platform is a highly customizable and extensible content management platform for building business applications.

8.9

Composite
Score

Composite
Score

+99

Emotional
Footprint

Emotional
Footprint

89%

Likeliness to
Recommend

Likeliness
to Recommend

Badge Winner
15Reviews

Alfresco

Alfresco ECM

The Alfresco Enterprise Content Management (ECM) platform is an open, powerful ECM platform that is easy to extend, customize and integrate with your existing applications and processes. The platform provides easy mobile access to content, delivers a simple but rich collaboration user experience and helps customers maximize the value of their content. It is the preferred ECM platform for thousands of customers worldwide.

8.9

Composite
Score

Composite
Score

+93

Emotional
Footprint

Emotional
Footprint

84%

Likeliness to
Recommend

Likeliness
to Recommend

Badge Winner
10Reviews

M-Files

M-Files ECM

M-Files helps enterprises find, share, and secure documents and information. Even in highly regulated industries.

8.7

Composite
Score

Composite
Score

+87

Emotional
Footprint

Emotional
Footprint

84%

Likeliness to
Recommend

Likeliness
to Recommend

Badge Winner
12Reviews

Xerox Corporation

Xerox

Here’s a better way to manage paper and digital content from creation to retention to transformation. Capture, store and share documents either on-premise or by cloud. Automate time-consuming, document-heavy processes like accounts payable, HR onboarding, contract management and mortgage processing.

8.5

Composite
Score

Composite
Score

+92

Emotional
Footprint

Emotional
Footprint

86%

Likeliness to
Recommend

Likeliness
to Recommend

Badge Winner
27Reviews

Box

Box ECM

Our web-based application works in any browser. It allows you easily store and manage all your content online. It also lets you share files instantly and access documents from anywhere.

8.5

Composite
Score

Composite
Score

+88

Emotional
Footprint

Emotional
Footprint

89%

Likeliness to
Recommend

Likeliness
to Recommend

Badge Winner
25Reviews

Laserfiche

Laserfiche ECM

Seamlessly connect imaging with document and business process management to control all enterprise content. Laserfiche enterprise document management software enables you to do it all, with leading-edge business process management tools and electronic records management solutions.

8.5

Composite
Score

Composite
Score

+89

Emotional
Footprint

Emotional
Footprint

81%

Likeliness to
Recommend

Likeliness
to Recommend

Badge Winner
14Reviews

Vendor Capability Awards


Availability and Quality of Training

Alfresco ECM

Badge Winner

Breadth of Features

Laserfiche ECM

Badge Winner

Business Value Created

Laserfiche ECM

Badge Winner

Ease of Customization

Alfresco ECM

Badge Winner

Ease of Data Integration

Laserfiche ECM

Badge Winner

Ease of IT Administration

M-Files ECM

Badge Winner

Ease of Implementation

Alfresco ECM

Badge Winner

Product Strategy and Rate of Improvement

Alfresco ECM

Badge Winner

Quality of Features

Alfresco ECM

Badge Winner

Usability and Intuitiveness

Alfresco ECM

Badge Winner

Vendor Support

M-Files ECM

Badge Winner

Vendor Capability Awards


Availability and Quality of Training

Alfresco ECM


Breadth of Features

Laserfiche ECM


Business Value Created

Laserfiche ECM


Ease of Customization

Alfresco ECM


Ease of Data Integration

Laserfiche ECM


Ease of IT Administration

M-Files ECM


Ease of Implementation

Alfresco ECM


Product Strategy and Rate of Improvement

Alfresco ECM


Quality of Features

Alfresco ECM


Usability and Intuitiveness

Alfresco ECM


Vendor Support

M-Files ECM


Other Evaluated Vendors


Oracle

Oracle ECM

Remove content silos and update most current documents, images, and rich media files. Manage end-to-end content lifecycle from creation to archiving and automate business processes with prebuilt enterprise application integrations.

8.3

Composite
Score

Composite
Score

+87

Emotional
Footprint

Emotional
Footprint

85%

Likeliness to
Recommend

Likeliness
to Recommend

48Reviews

DocuWare

DocuWare

DocuWare is a modern document management system for professional enterprise content management. Install the on-premise solution on your servers and use it throughout the company. Our flexible license model and various software modules allow you to perfectly tailor the software to your work processes and company requirements.

8.3

Composite
Score

Composite
Score

+92

Emotional
Footprint

Emotional
Footprint

83%

Likeliness to
Recommend

Likeliness
to Recommend

37Reviews

Adobe

Adobe ECM

We can help you bring together all of your data and content into a single place, so you can deliver the ideal experience to every customer, every time.

8.2

Composite
Score

Composite
Score

+88

Emotional
Footprint

Emotional
Footprint

83%

Likeliness to
Recommend

Likeliness
to Recommend

14Reviews

Microsoft

Microsoft Sharepoint

Enterprise Content Management (ECM) with SharePoint products help by giving you tools to organize and manage content throughout the content life cycle, from creation to archive. SharePoint ECM integrates the familiar tools of the Microsoft Office system with the central management and collaboration features of SharePoint products and technologies.

7.5

Composite
Score

Composite
Score

+74

Emotional
Footprint

Emotional
Footprint

79%

Likeliness to
Recommend

Likeliness
to Recommend

163Reviews

OpenText

OpenText ECM

OpenText Content Suite facilitates an agile information governance strategy designed to reduce risk and mitigate the cost of growing volumes of content in the enterprise – freeing strategic CIOs to focus on using information to drive growth and innovation.

7.5

Composite
Score

Composite
Score

+83

Emotional
Footprint

Emotional
Footprint

77%

Likeliness to
Recommend

Likeliness
to Recommend

14Reviews

IBM

IBM ECM

IBM offers enterprise content management (ECM) solutions that deliver content in context to fully harness its potential. These industry-specific solutions can capture, activate, share, analyze and govern unstructured data to lower costs and risk while improving efficiency.

7.4

Composite
Score

Composite
Score

+68

Emotional
Footprint

Emotional
Footprint

75%

Likeliness to
Recommend

Likeliness
to Recommend

32Reviews

Hyland Software

Hyland OnBase ECM

OnBase is recognized as a market leader in enterprise content management (ECM). OnBase manages your enterprise content from the point of inception all the way through the information lifecycle until final archival and destruction.

7.3

Composite
Score

Composite
Score

+68

Emotional
Footprint

Emotional
Footprint

77%

Likeliness to
Recommend

Likeliness
to Recommend

15Reviews

For the full list of vendors in this space, click here.

About Gold Medal Awards and Software Reports

SoftwareReviews Gold Medal Awards recognize outstanding vendors in the technology marketplace as evaluated by their users. Gold Medals are the capstone of an in-depth software evaluation report, and awarded using a proprietary, transparent methodology based on a composite satisfaction score that averages four different areas of evaluation: Net Emotional Footprint, Vendor Capabilities, Product Features, and Likeliness to Recommend. The Net Emotional Footprint Score measures user emotional response ratings of the vendor (e.g. trustworthy, respectful, fair). The top 5 vendors in a software category are eligible for awards pending composite scores achieve a sufficiently high satisfaction threshold.

Software Reports present comprehensive evaluations of software vendors on the above elements. Software buyers can use this data to make more informed, data-driven software purchasing and renewal decisions.

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