Customer Experience Awards 2018

Project Portfolio Management


Software Reviews names TeamDynamix PPM, Wrike, and MavenLink as Project Portfolio Management Customer Experience Award Winners.

Project Portfolio Management

Customer Experience Awards

The Software Reviews Customer Experience Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Our scoring methodology aggregates these ratings across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.

Customer Experience Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.

Read The In-Depth Report

See how each vendor stacks up across each of the 26 emotional response areas, and how they compare against each other. Our Customer Experience Report covers all aspects of the vendor-client relationship.

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Measuring Customer Experience

Customer Experience Award rankings are scored using our “Net Emotional Footprint" index, which tracks responses across 26 emotional response areas that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. The following calculation is done across this index:

% of Positive Reviews - % of Negative Reviews

For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.

Customer Experience Leaders


TeamDynamix

TeamDynamix PPM

TeamDynamix cloud-based project, portfolio, and resource management software is the right fit for higher education. Additionally, TeamDynamix seamlessly integrates full IT Service Management capabilities and offers solid platform capabilities including a "brand-able" self-service portal as well as asset and configuration management. This joint PPM and ITSM platform allows IT to become a strategic "hub" for all work and service management solutions in higher education institutions.

+90

Net Emotional Footprint

Net Emotional
Footprint

Strongest
Positive Emotions

100% Enables Productivity

100% Performance Enhancing

100% Reliable

2% Negative 92% Positive
CUSTOMER EXPERIENCE CUSTOMER EXPERIENCE 2018
35Reviews

Wrike

Wrike

Wrike combines project management with a real-time workspace for collaboration, discussion, and document sharing. It provides online project management software to set up priorities and align your team to work faster and smarter across your organization.

+89

Net Emotional Footprint

Net Emotional
Footprint

Strongest
Positive Emotions

100% Performance Enhancing

98% Respectful

98% Fair

1% Negative 90% Positive
CUSTOMER EXPERIENCE CUSTOMER EXPERIENCE 2018
59Reviews

MavenLink

MavenLink

Mavenlink gives your team a cloud-based solution for managing the entire project delivery lifecycle. Complete projects, track time, plan resources, and monitor financial performance - all in a single, user-friendly application. Know the performance of every project, profitability of every client, and utilization of every resource - so you can replicate what works.

+87

Net Emotional Footprint

Net Emotional
Footprint

Strongest
Positive Emotions

100% Transparent

100% Reliable

100% Respectful

2% Negative 89% Positive