Customer Experience Awards 2018

Project Portfolio Management


SoftwareReviews names TeamDynamix PPM, Wrike, and MavenLink as Project Portfolio Management Customer Experience Award Winners.


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Project Portfolio Management

Customer Experience Awards

The SoftwareReviews Customer Experience Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Our scoring methodology aggregates these ratings across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.

Customer Experience Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.

Read The In-Depth Report

See how each vendor stacks up across each of the 26 emotional response areas, and how they compare against each other. Our Customer Experience Report covers all aspects of the vendor-client relationship.

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30+ pages

Measuring Customer Experience

Customer Experience Award rankings are scored using our “Net Emotional Footprint" index, which tracks responses across 26 emotional response areas that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. The following calculation is done across this index:

% of Positive Reviews - % of Negative Reviews

For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.

Customer Experience Leaders


TeamDynamix

TeamDynamix PPM

TeamDynamix cloud-based project, portfolio, and resource management software is the right fit for higher education. Additionally, TeamDynamix seamlessly integrates full IT Service Management capabilities and offers solid platform capabilities including a "brand-able" self-service portal as well as asset and configuration management. This joint PPM and ITSM platform allows IT to become a strategic "hub" for all work and service management solutions in higher education institutions.

+90

Net Emotional Footprint

Net Emotional
Footprint

Strongest
Positive Emotions

100% Enables Productivity

100% Performance Enhancing

100% Reliable

2% Negative 92% Positive
Badge Winner
35Reviews

Wrike

Wrike

Wrike combines project management with a real-time workspace for collaboration, discussion, and document sharing. It provides online project management software to set up priorities and align your team to work faster and smarter across your organization.

+89

Net Emotional Footprint

Net Emotional
Footprint

Strongest
Positive Emotions

100% Performance Enhancing

98% Respectful

98% Fair

1% Negative 90% Positive
Badge Winner
59Reviews

MavenLink

MavenLink

Mavenlink gives your team a cloud-based solution for managing the entire project delivery lifecycle. Complete projects, track time, plan resources, and monitor financial performance - all in a single, user-friendly application. Know the performance of every project, profitability of every client, and utilization of every resource - so you can replicate what works.

+87

Net Emotional Footprint

Net Emotional
Footprint

Strongest
Positive Emotions

100% Transparent

100% Reliable

100% Respectful

2% Negative 89% Positive
Badge Winner
17Reviews

Other Evaluated Vendors


Microsoft

Microsoft Project Online

Microsoft Project Online is a flexible online solution for project portfolio management (PPM) and everyday work. Delivered through Office 365, Project Online enables organizations to get started, prioritize project portfolio investments and deliver the intended business value—from virtually anywhere on nearly any device.

+62

Net Emotional Footprint

Net Emotional
Footprint

Strongest
Positive Emotions

81% Integrity

80% Reliable

78% Fair

10% Negative 72% Positive
65Reviews

Clarizen

Clarizen PPM Software

Clarizen cloud based project management solutions help you and your colleagues work more efficiently, effectively, and with better results. Plus, it's so easy to use you can all get up and running in no time at all. Only Clarizen's project management solutions merge the power of the cloud with social communications to provide real-time updates, insights and collaboration around the work of all team members involved in a project.

+59

Net Emotional Footprint

Net Emotional
Footprint

Strongest
Positive Emotions

92% Helps Innovate

85% Appreciates Incumbent Status

85% Continually Improving

10% Negative 69% Positive
13Reviews

Atlassian

Atlassian Portfolio for JIRA

With Portfolio for JIRA, you can plan and forecast with confidence, make data-informed decisions when things change and keep everyone on the same page.

+56

Net Emotional Footprint

Net Emotional
Footprint

Strongest
Positive Emotions

89% Fair

89% Trustworthy

86% Transparent

11% Negative 67% Positive
11Reviews

CA Technologies

CA Technologies PPM

Many organizations are seeing the benefits of moving away from large, complex and often customized implementations that require substantial overhead and make it difficult or costly to upgrade. CA PPM On Demand helps customers realize the benefits of effortlessly staying on current releases and reducing overhead with a world class as a Service solution.

+39

Net Emotional Footprint

Net Emotional
Footprint

Strongest
Positive Emotions

84% Respectful

72% Caring

68% Efficient

18% Negative 57% Positive
26Reviews

For the full press release, click here. For the full list of vendors in this space, click here.

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