Customer Experience Awards 2018

Project Portfolio Management


Software Reviews names TeamDynamix PPM, Wrike, and MavenLink as Project Portfolio Management Customer Experience Award Winners.

Project Portfolio Management

Customer Experience Awards

Software Reviews Customer Experience Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate customer experience scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.

Customer Experience Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.

Read The In-Depth Report

See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.

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Measuring Customer Experience

Customer Experience is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of customer experience that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:

% of Positive Reviews - % of Negative Reviews

For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.

Customer Experience Leaders


TeamDynamix

TeamDynamix PPM

TeamDynamix cloud-based project, portfolio, and resource management software is the right fit for higher education. Additionally, TeamDynamix seamlessly integrates full IT Service Management capabilities and offers solid platform capabilities including a "brand-able" self-service portal as well as asset and configuration management. This joint PPM and ITSM platform allows IT to become a strategic "hub" for all work and service management solutions in higher education institutions.

+90

Net Emotional Footprint

Net Emotional
Footprint

2% Negative 92% Positive

Strongest
Positive Emotions

100% Enables Productivity

100% Performance Enhancing

100% Reliable

35Reviews
2018

Wrike

Wrike

Wrike combines project management with a real-time workspace for collaboration, discussion, and document sharing. It provides online project management software to set up priorities and align your team to work faster and smarter across your organization.

+89

Net Emotional Footprint

Net Emotional
Footprint

1% Negative 90% Positive

Strongest
Positive Emotions

100% Performance Enhancing

98% Respectful

98% Fair

59Reviews