Customer Experience Awards 2018

Endpoint Protection


Software Reviews names Malwarebytes Endpoint Protection, Kaspersky Endpoint Security, and Microsoft System Center Endpoint Protection as Endpoint Protection Customer Experience Award Winners.

Endpoint Protection

Customer Experience Awards

The Software Reviews Customer Experience Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Our scoring methodology aggregates these ratings across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.

Customer Experience Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.

Read The In-Depth Report

See how each vendor stacks up across each of the 26 emotional response areas, and how they compare against each other. Our Customer Experience Report covers all aspects of the vendor-client relationship.

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Measuring Customer Experience

Customer Experience Award rankings are scored using our “Net Emotional Footprint" index, which tracks responses across 26 emotional response areas that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. The following calculation is done across this index:

% of Positive Reviews - % of Negative Reviews

For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.

Customer Experience Leaders


Malwarebytes

Malwarebytes Endpoint Protection

Malwarebytes Endpoint Protection (Cloud-managed) and Malwarebytes Endpoint Security (On-Premises) Protect your endpoints against cyberattacks with a multi-layered approach that leverages static and dynamic techniques at every stage of the attack chain.

+85

Net Emotional Footprint

Net Emotional
Footprint

Strongest
Positive Emotions

97% Security Protects

96% Integrity

96% Generosity

3% Negative 88% Positive
CUSTOMER EXPERIENCE CUSTOMER EXPERIENCE 2018
31Reviews

Kaspersky

Kaspersky Endpoint Security

The most important factor in a corporate security strategy is a next-generation endpoint security platform, powered by a global intelligence network (Kaspersky Security Network), which provides a higher level of business processes and data protection together with a wide range of security capabilities to fight advanced threats.

+84

Net Emotional Footprint

Net Emotional
Footprint

Strongest
Positive Emotions

100% Reliable

96% Efficient

96% Friendly Negotiation

3% Negative 87% Positive
CUSTOMER EXPERIENCE CUSTOMER EXPERIENCE 2018
27Reviews

Microsoft

Microsoft System Center Endpoint Protection

Built on System Center Configuration Manager, System Center Endpoint Protection provides a single, integrated platform that reduces your IT management and operating costs, in many cases using your existing client management infrastructure to deploy and manage your endpoint protection. The unified infrastructure also provides improved visibility into the security and compliance of your client systems.

+83

Net Emotional Footprint

Net Emotional
Footprint

Strongest
Positive Emotions

95% Caring

92% Efficient

92% Respectful

3% Negative 86% Positive