Software Reviews’ Customer Experience awards are created entirely from expert-user feedback. Vendors are evaluated by IT leaders, business professionals, and end-users, examining relative performance across five areas: Service Experience, Conflict Resolution, Negotiation and Contract, Strategy and Innovation and Product Impact.
This is the first iteration of the Customer Experience awards for the Endpoint Security category. Customer Experience Medals are earned by providing customers with a well-rounded software experience. This includes how customers are treated both before and after the contract is signed. Malwarebytes Endpoint Protection, Microsoft System Center Endpoint Protection and Kaspersky Endpoint Security not only demonstrated fantastic technical aspects in their offerings but also delivered great support and customer experience.
About Customer Experience Awards and Software Reports
Software Reviews Customer Experience Awards are awarded annually to recognize outstanding vendors in the technology marketplace as evaluated by their users. Top vendors in a software category are eligible to receive Customer Experience Medals, provided their scores meet the threshold for sufficiently high user satisfaction across five areas of evaluation: Service Experience, Conflict Resolution, Negotiation and Contract, Strategy and Innovation and Product Impact... Full vendor evaluations are available in our in-depth software evaluation reports.
About Software Reviews and The Customer Experience Awards
Software Reviews is a division of Info-Tech Research Group Inc., a world-class IT research and consulting firm established in 1997. Having worked in the vendor space for two decades, Software Reviews is a leading source of expertise and insight into the enterprise software landscape and client-vendor relationships.
By collecting real data from IT and business professionals, Software Reviews’ methodology produces the most detailed and authentic insights into the experience of evaluating and purchasing enterprise software.