Slack has just landed IBM as its largest customer with over 350,000 users. This announcement demonstrates that Slack is not going to take the onslaught by Microsoft’s Teams product lying down.
Slack and IBM have been partnering for the better part of the last five years, with Slack adopting IBM’s Watson analytics product and IBM wading into using Slack's collaboration product. The early days were an education for Slack on how to architect, build, and deploy applications that can support a true enterprise scale. In fact, this partnership led to the creation of Slack’s Enterprise Grid product line.
IBM touts the following key benefits of adopting Slack end to end:
Source: Slack Scorecard at SoftwareReviews. Accessed November 11, 2019
As I have previously mentioned here, I don’t believe Slack will win the “collaboration wars” with Microsoft as its primary opponent. However, winning IBM’s business across all 350,000 of its employees is a fantastic step forward and does establish Slack as a legitimate player in the large enterprise market segment. Additionally, IT shops that wish to dilute their exposure to Microsoft may view Slack as a viable, albeit expensive, enterprise alternative.
To revitalize and strengthen business transformation, Avaya has outlined a five-step plan for restructuring its product lines, go-to-market strategy, and balance sheet. This tech note evaluates these five steps, highlighting the main contingencies for each step’s successful rollout.
Zoho, a multinational software and web-based business tool provider, has announced the launch of Trident – a hub that brings Zoho’s pre-existing and new unified communications capabilities into a single pane of glass. How will Trident’s addition to Workplace impact customer migrations from Microsoft and Google.
On May 24-25, Informatica held its annual conference in Las Vegas – the first time “in-person” since the beginning of the COVID-19 pandemic.
Custom application development is a strategic differentiator in the digital economy. Organizations need to make good decisions on how to insource or outsource that development or they risk bad software … and worse results.
This note highlights the top three trends to watch for in the 2022 UCaaS marketspace: AR/VR digital workspaces will see sustained investment; UCaaS and customer experience management technologies will continue to blend; and speech functionality will become more sophisticated through AI-driven technology.
Enterprise Connect is North America’s premier conference for advances in communications, collaboration, and customer experience technologies. In this note, Thomas Randall provides his trends and keynote highlights for Enterprise Connect 2021, held September 27 to 29.
On October 6, 2021, Front briefed Info-Tech on their latest product functionality and roadmap, alongside their growth in the EMEA region. Front – a unified customer experience platform provider – offers a centralized communications hub that enables the fluid interchange of information for both internal and external communications.
On October 8, 2021, BlueJeans by Verizon announced their “Next-Generation BlueJeans” suite and partnership with Google Glass. The Next-Generation suite ties BlueJeans Meetings to two new products: BlueJeans Spaces and BlueJeans Collab Board.
Vijay Sundaram, Chief Strategy Officer at Zoho, describes a major release of new apps and services focused on enabling hybrid work.