Slack has just landed IBM as its largest customer with over 350,000 users. This announcement demonstrates that Slack is not going to take the onslaught by Microsoft’s Teams product lying down.
Slack and IBM have been partnering for the better part of the last five years, with Slack adopting IBM’s Watson analytics product and IBM wading into using Slack's collaboration product. The early days were an education for Slack on how to architect, build, and deploy applications that can support a true enterprise scale. In fact, this partnership led to the creation of Slack’s Enterprise Grid product line.
IBM touts the following key benefits of adopting Slack end to end:
Source: Slack Scorecard at SoftwareReviews. Accessed November 11, 2019
As I have previously mentioned here, I don’t believe Slack will win the “collaboration wars” with Microsoft as its primary opponent. However, winning IBM’s business across all 350,000 of its employees is a fantastic step forward and does establish Slack as a legitimate player in the large enterprise market segment. Additionally, IT shops that wish to dilute their exposure to Microsoft may view Slack as a viable, albeit expensive, enterprise alternative.
At its fifth annual Zoomtopia conference, Zoom announced a wide range of innovations and upcoming products, including feature improvements for Zoom’s core videoconferencing platform; expansions for Zoom Phone and Zoom Events; and the introduction of Zoom’s Video Engagement Center.
This note outlines Info-Tech’s Three C’s of Enterprise Collaboration framework to help buyers effectively navigate the collaboration software marketspace.
With a return to the office looking ever more feasible, organizations need to consider what role web conferencing solutions will play moving forward. This note outlines three trends organizations should be aware of as we move into 2022.
On March 30, 2021, HCL Technologies briefed Info-Tech on the roadmap for Connections. For 2021 and 2022, users can expect Connections to have seamless Microsoft 365 integrations, enhanced user experience frameworks, landing pages for user engagement (with tailored notifications and updates), and broader integrations with third-party applications.
On February 24-25, 2021, Zoho held its annual ZohoDay – a conference aimed at communicating the state of the business and product roadmaps. The event coincided with Zoho’s 25th year as a company, testament to Zoho’s long-term business approach: grow organically, have zero debt, zero external investments, remain cashflow positive, and plow cashflow back into the business and customers.
This note highlights the top three trends to watch for in the 2021 UCaaS market.
On October 6, 2020, Cisco introduced a slew of updates for Webex software and hardware, coming October and early November. This briefing predominantly featured the release of Webex Room Navigator with of IoT technology, which seeks to reduce COVID-19 spread and optimize office footprint.
On September 1, 2020, Info-Tech briefed with Cisco about current and upcoming features of its Unified Webex app for September. Significant changes include the introduction of Cisco Webex Classrooms and the Webex Control Hub, with notable updates also coming to Webex for Education, Webex Meetings, and Webex Teams.
On September 4, 2020, Info-Tech briefed with Zoho about current and upcoming features of Zoho Workplace, a global enterprise collaboration platform. Organizations, especially SMBs, that want to look outside of Microsoft’s and Google’s office productivity suite duopoly should consider shortlisting Zoho Workplace as a viable option.