The confluence of SAP’s Digital Access outcome-based license model, a massive push for S/4HANA adoption, and the continuing growth of SAP’s cloud offerings present a once-in-a-generation opportunity for savvy enterprise clients to completely re-negotiate their entire license portfolio.
SAP just reported Q1 2019 earnings and revenues and they knocked it out of the park!Of particular note is the accelerating cloud business, growing at 46% YoY and with SAP promising a more profitable cloud business for the year overall. SAP customers should take note and realize that part of the increased profitability will stem from higher prices (think renewal time here).
Pricing is only part of the story. SAP has been hard at work integrating its massive cloud portfolio, built via acquisition, into the S/4HANA core and expects this process to be largely complete by Q2 2019.
SAP’s CEO Bill McDermott says it best: “Let's step back for a moment and look at the big picture for SAP. The facts are we have an incredibly strong core business with a market-leading retention rate in our support business demonstrating tremendous customer loyalty. We have a high-growth cloud portfolio powered by some of the best M&A in the enterprise software industry. These cloud businesses have years and years of runway for continued growth. We have an incredible franchise with 72% of our revenues now coming from highly predictable revenue streams. This is due to our strong cloud and solid on-premises support businesses.”
SAP is projecting cloud gross margins to reach 75% by 2023, up from 63% in 2018…customers should expect to pay more for these services from SAP…customers must also demand a much higher ROI and value creation component to accompany the expected increases in price.
S/4HANA adoption, per SAP, is now at 10,900 customers, which is a 30% increase from 2018. SAP has about ~41,200 customers so they have penetrated ~25% of the legacy customer base, at least on contract (not all of these customers have implemented S/4HANA). This leaves a massive 75% of SAP’s customer base to be migrated to the new S/4HANA model by 2025 when SAP currently plans to terminate ECC support.
Considering that SAP’s strategy is clear in terms of integrating cloud solutions such as Success Factors (HCM), Ariba/Fieldglass (Spend Management), Concur (TEM), Qualtrics, and Callidus Cloud (CX) into the S/4HANA core, there has never been a better time for SAP clients to do a reset on the many complex license agreements. Many of these agreements contain substantial shelfware accumulated over many years, from which SAP offers no relief on support payments.
Why would a migration to S/4HANA create such a compelling opportunity to re-negotiate previously intractable license and support agreements?
In order to make the move to S/4HANA, the typical upgrade supported under SAP’s Enterprise Support is not an option. S/4HANA requires net new licensing under a separate product SKU structure. In other words, SAP starts with an expectation that customers will be purchasing a new license to run S/4HANA.
SAP customers considering the “road to Hana” must take a holistic approach to negotiations with SAP that consider three critical, interrelated areas that are important to SAP:
SAP is going to be driving harder bargains and raising prices. SAP has formalized and implemented a robust customer audit program. SAP customers need to assume an offensive, proactive posture in negotiations with SAP starting now.
SAP S/4HANA and HANA Licensing Series Part I – The Forced “Upgrade”
SAP S/4HANA and HANA Licensing Series Part II:HANA DB Hype?
Explore the Secrets of SAP Software Contracts to Optimize Spend and Reduce Compliance Risk
Indirect Access of SAP Systems May Cost You Millions
SAP S/4HANA – Software Reviews
Thinking about choosing a new software vendor but don't know where to start? Narrow down your shortlist by focusing on software that has received an Info-Tech Research Group award. New data from SoftwareReviews shows that organizations reported higher satisfaction when they switched to software that had received an Info-Tech award.
The impact of COVID-19, as it became a global pandemic in Q1 of 2020, has affected user sentiment toward software during a growing period of fear, uncertainty, and doubt. To analyze the impact, SoftwareReviews compared Satisfaction (willingness to recommend to a peer), ability to deliver Business Value (fair cost to value), and Likeliness to Renew prior to March 10 and post March 10.
An enterprise application selection or implementation has most likely been heavily impacted by COVID-19. Do not hit the brakes; stopping and restarting projects increases the risk of failure. Slow down or speed up? Which is the right strategy for your organization?
The math did not add up for SAP to sunset license support for legacy ECC/Business Suite 7 clients, as we predicted. I’ve fielded numerous calls asking, “Will SAP hold firm on its 2025 end-of-support date?" We finally have SAP’s answer: a resounding “NO.”
SAP customers seeking to move to S/4HANA must navigate four distinct license models, each tied to a separate deployment model (perpetual license, subscription via HEC, S/4HANA Cloud Single-Tenant, or S/4HANA Public Cloud). This note explores the license characteristics and commercial options available when choosing to procure perpetual licenses for S/4HANA.
SAP’s native-cloud play through S/4HANA dangled the hopes of a simplified license structure to SAP customers. Instead, SAP customers now must navigate four distinct license models, each tied to a separate deployment model.
Oracle reported slightly better-than-expected Q2 FY20 results, but despite substantial revenue numbers and high growth areas such as Oracle Cloud, Fusion ERP, and Autonomous Database, it’s unclear when these market segments will accelerate revenue growth materially.
Infor doubles down on better implementations with Signavio’s process mining and intelligence technology. The partnership will leverage the Signavio web-based business process modeling and intelligence tool to further accelerate the decision-making process.
Artificial intelligence continues to fuel the arms race among ERP vendors. Earlier this year, Oracle announced that it has extended the AI (machine learning, to be more precise) capabilities within the ERP Cloud and EPM Cloud products.