Sage is proclaiming that the V12 release of Sage Business Cloud Enterprise Management is a platform, not just a product. An upgraded, adaptive user experience (UX) to delight users fronts flexible installation options with new and improved API integration options.
A modern UX using adaptive technologies is the minimum threshold for a modern application. What is truly exciting is the focus on APIs and integrations. Our research shows that configuration saves you money as it reduces the cost of ownership as the result of the creation and maintenance of expensive customizations. In addition to the typical Sage API, the REST-based SData, Sage is adding GraphQL, which is an open-source API that provides simplified access to data.
Source: Sage Business Cloud Enterprise Management at SoftwareReviews, Report Published March 2019
Why should you care? Research shows that upwards of 90% of a software development cost occurs post-release. If you invest $10,000 in a customization, at 80% post-release, it will cost you another $40,000 over the lifetime of the product. If you scale your customization effort to $100,000 then your ongoing costs start to approach $400,000. That is a lot of money flowing out of your business.
When you use an integration approach through a defined API, your initial investment will be significantly lower and the cost of maintenance will be negligible. This is because APIs need to be stable and the effort involved is one of data mapping, not custom software development.
So get excited about enhanced functionality through integration at a much lower cost than through customization.
See Optimize Business Processes to Limit ERP Customization for more on avoiding software customization.
Enterprise Connect is North America’s premier conference for advances in communications, collaboration, and customer experience technologies. In this note, Thomas Randall provides his trends and keynote highlights for Enterprise Connect 2021, held September 27 to 29.
On October 6, 2021, Front briefed Info-Tech on their latest product functionality and roadmap, alongside their growth in the EMEA region. Front – a unified customer experience platform provider – offers a centralized communications hub that enables the fluid interchange of information for both internal and external communications.
On October 8, 2021, BlueJeans by Verizon announced their “Next-Generation BlueJeans” suite and partnership with Google Glass. The Next-Generation suite ties BlueJeans Meetings to two new products: BlueJeans Spaces and BlueJeans Collab Board.
Vijay Sundaram, Chief Strategy Officer at Zoho, describes a major release of new apps and services focused on enabling hybrid work.
Automation is not a silver bullet solution to your workforce productivity challenges. Optimization and automation (optimation) must be used together to remove root cause inefficiencies and best use the features and capabilities of your automation solutions.
At its fifth annual Zoomtopia conference, Zoom announced a wide range of innovations and upcoming products, including feature improvements for Zoom’s core videoconferencing platform; expansions for Zoom Phone and Zoom Events; and the introduction of Zoom’s Video Engagement Center.
Five9’s CX Summit for 2021 hosted events and interactive sessions that explored best practices for using Five9 as well as an outline of Five9’s roadmap for the coming year. Of special focus was Five9’s projected investments in voice technologies for the contact center.
John Aniano, Senior Vice President of Product in CRM applications at Zendesk, sat down with Info-Tech to discuss the current state of the contact center as a service (CCaaS) market space and Zendesk’s position in that space.
On August 24, 2021, Alcatel-Lucent Enterprise briefed its Q2 performance for FY21. Q2 saw positive revenue growth of 11.4% YoY, delivering 20% against the previous year.