On May 21, 2021, Cisco briefed on Webex’s security features. Cisco is a market leader in collaboration and communication technology, with several differentiated security advantages. The briefing included not only information on the intricate administration control for end users when using Webex from any device, but also Cisco’s certifications and compliances more broadly.
With Cisco’s Secure X platform, organizations can maintain device compliance remotely. Certain features of device security include forced logout and remote wipe, in-app PIN lock enforcement, and blocked notifications on the lock screen. Organizations can also set parameters for calling controls and data loss prevention (DLP). For the former, users can set voicemail PIN policies, disable voicemail forwarding to email, and call blocking. For the latter, a unified DLP policy can be set for real-time file-sharing through messaging and for meetings and messaging content.
Cisco reinforces these security features with market-leading security certifications. Alongside ISO, SOC2, HIPAA, and FedRAMP, Cisco is also HITRUST compliant, with a DoD IL-5 certification in progress. Organizations can also choose to leverage Cisco’s extended security pack, which includes Talos anti-malware and CASB/DLP; DUO MFA is currently under consideration.
After Zoom’s public relations incident over security concerns at the start of the COVID-19 pandemic, collaboration software vendors were quick to emphasize their (stronger) security features to attract Zoom customers. (Let's not forget Cisco’s own frustration with Zoom’s Webex Connector that had a security flaw in December 2019.) While Zoom has made significant improvements since then, Cisco continues to lead with a long history of certifications and compliances. Indeed, Webex was the first collaboration tool to achieve end-to-end encryption in 2008.
Of course, technology can only do so much when it comes to security. A fully encrypted device with MFA will count for nothing if a worker forgets to lock a virtual meeting room or accidentally shares a file with the wrong person. Organizations should of course ensure the technology is secure; but the technology can only be implemented if users know how to leverage it. Organizations should therefore be sure to engage their users with frequent security training to limit incidences that come from remote collaboration.
Source: SoftwareReviews Web Conferencing. Accessed 31 May 2021.
On June 3, 2021, BlueJeans provided an update on its product direction for 2H 2021. BlueJeans is now fully integrated with Verizon One, completing Verizon’s full UCaaS solution.
This note outlines Info-Tech’s Three C’s of Enterprise Collaboration framework to help buyers effectively navigate the collaboration software marketspace.
With a return to the office looking ever more feasible, organizations need to consider what role web conferencing solutions will play moving forward. This note outlines three trends organizations should be aware of as we move into 2022.
On March 11, 2021, Verizon provided updates to BlueJeans’ product vision and direction for FY2021. BlueJeans experienced dramatic adoption in 2020, particularly for webinars and events, and seeks to offer advanced breakout room features in the future.
On February 24-25, 2021, Zoho held its annual ZohoDay – a conference aimed at communicating the state of the business and product roadmaps. The event coincided with Zoho’s 25th year as a company, testament to Zoho’s long-term business approach: grow organically, have zero debt, zero external investments, remain cashflow positive, and plow cashflow back into the business and customers.
On October 29, 2020, Verizon briefed on BlueJeans’ product vision and direction. This note outlines the new and upcoming features that users can expect from BlueJeans for the rest of 2020 and into 2021. However, with the table stakes margin for features rapidly increasing in the web conferencing marketspace, BlueJeans’ new features are less a way to stand out from the crowd and more as a necessity to keep up.
On November 5, 2020, Cisco briefed on its upcoming virtual legislative session tool Webex Legislate. With a range of features that governing bodies around the globe have desired throughout the extent of the pandemic, Webex Legislate surely becomes the must-have tool for conducting virtual and hybrid sessions – especially if an agency is already leveraging Cisco products.
On September 4, 2020, Info-Tech briefed with Zoho about current and upcoming features of Zoho Workplace, a global enterprise collaboration platform. Organizations, especially SMBs, that want to look outside of Microsoft’s and Google’s office productivity suite duopoly should consider shortlisting Zoho Workplace as a viable option.
Enterprise Connect’s virtual conference and expo for 2020 featured a wide variety of sessions on communications and collaboration for the enterprise. In this fourteenth note of fourteen, I report on Recon Research’s latest study on how COVID-19 has cemented web conferencing as the future of the workplace.