On Sept. 18, Blue Prism announced Blue Prism University and Blue Prism Learning Edition, joining the majority of RPA vendors that support the learning and development of would-be RPA developers and users.
Images sourced from: Blue Prism
Blue Prism University is an online learning platform, available to all, that supports self-study, on-demand, and in-person training on RPA basics and advanced topics – including the Blue Prism Foundation. The Learning Edition is a limited free trial version of Blue Prism that is tailored to those interested in learning more about intelligent automation or those who want to become a certified Blue Prism developer.
Finally! It was long overdue. Does anyone remember the former Microsoft CEO Steve Ballmer’s “developers, developers, developers, developers” dance?
Blue Prism seemingly resisted the self-study trend by keeping the serious-buyers-only vibe – until now. It stands in stark comparison to, say, UiPath; it has had such options available for years. I believe the cheapest self-training course I’ve seen for Blue Prism last year was still well over $2,000.
However, the long road to RPA’s widespread adoption is far from over. On organizational change, I often quip that such change comes “technology first, process hopefully, people begrudgingly.” Still, having many RPA solutions to try without an organizational sponsorship is the first step to democratizing automation.
Enterprise Connect is North America’s premier conference for advances in communications, collaboration, and customer experience technologies. In this note, Thomas Randall provides his trends and keynote highlights for Enterprise Connect 2021, held September 27 to 29.
On October 6, 2021, Front briefed Info-Tech on their latest product functionality and roadmap, alongside their growth in the EMEA region. Front – a unified customer experience platform provider – offers a centralized communications hub that enables the fluid interchange of information for both internal and external communications.
On October 8, 2021, BlueJeans by Verizon announced their “Next-Generation BlueJeans” suite and partnership with Google Glass. The Next-Generation suite ties BlueJeans Meetings to two new products: BlueJeans Spaces and BlueJeans Collab Board.
Vijay Sundaram, Chief Strategy Officer at Zoho, describes a major release of new apps and services focused on enabling hybrid work.
Automation is not a silver bullet solution to your workforce productivity challenges. Optimization and automation (optimation) must be used together to remove root cause inefficiencies and best use the features and capabilities of your automation solutions.
At its fifth annual Zoomtopia conference, Zoom announced a wide range of innovations and upcoming products, including feature improvements for Zoom’s core videoconferencing platform; expansions for Zoom Phone and Zoom Events; and the introduction of Zoom’s Video Engagement Center.
Five9’s CX Summit for 2021 hosted events and interactive sessions that explored best practices for using Five9 as well as an outline of Five9’s roadmap for the coming year. Of special focus was Five9’s projected investments in voice technologies for the contact center.
John Aniano, Senior Vice President of Product in CRM applications at Zendesk, sat down with Info-Tech to discuss the current state of the contact center as a service (CCaaS) market space and Zendesk’s position in that space.
On August 24, 2021, Alcatel-Lucent Enterprise briefed its Q2 performance for FY21. Q2 saw positive revenue growth of 11.4% YoY, delivering 20% against the previous year.