What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceZoom Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Zoom.
90 Likeliness to Recommend
95 Plan to Renew
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Performance Enhancing
- Enables Productivity
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Application Share
Virtual Whiteboard
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Ease of IT Administration
Breadth of Features
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Vendor Support
Ease of Customization
Zoom Reviews
- Role: Finance
- Industry: Banking
- Involvement: End User of Application
Submitted Oct 2020
Zoom s/w is a robust and good product
Likeliness to Recommend
Pros
- Continually Improving Product
- Reliable
- Unique Features
- Efficient Service
Juanita S.
- Role: Sales Marketing
- Industry: Insurance
- Involvement: Business Leader or Manager
Submitted Oct 2020
Easy to use and affordable.
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom is very user friendly.
What is your favorite aspect of this product?
Video conferencing
What do you dislike most about this product?
No complaints
What recommendations would you give to someone considering this product?
Try the free version first to see if this is the best option for your business or personal use.
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Trustworthy
Dennys C.
- Role: Human Resources
- Industry: Other
- Involvement: End User of Application
Submitted Oct 2020
VIDEOCONFERENCING WITH ZOOM IN REAL TIME.
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom is very different from programs that I used in the past since it is very easy to adapt, it is safe and the meetings are fabulous, it is a tool that fully adapts to our requirements, it helps me greatly in my work to communicate with colleagues, employees , and clients, providing me with HD video with support for up to 300 participants, built-in collaboration tools, allowing multiple participants to simultaneously share their screens and make collaborative annotations for smart and engaging meetings, increases my productivity and development, unlike Another producer is one that is constantly improving and makes our work easier in order to save our time and travel expenses.
What is your favorite aspect of this product?
Zoom I really like it is a high quality video conferencing tool, where it can be used from any device, this program unifies video conferencing in the cloud, online meetings, group messaging and also provides a software defined conference room solution, In a simple and easy to use program, to share through Windows, Mac, ios, Android, the software not only offers calls through video but also allows you to write messages at the same time and share any file with the rest of the users. users with audio and video quality, adapting to what is really needed. It is wonderful. What I really like the most about this software is its coverage, security, connection quality, speed and simplicity, in general it is wonderful and I absolutely like everything about it.
What do you dislike most about this product?
Zoom is my first option to collaborate on my tasks, providing me with the best tools and functions without failures or interruptions, with HD video and quality audio, communications are of a high level and clear, so far I have not had any problem with this software. fantastic.
What recommendations would you give to someone considering this product?
I fully recommend Zoom to anyone who needs to join and organize their meetings in real time, with cloud support, security, immediate connection, I recommend it because it is an intuitive, flexible and collaborative program that is what is needed when collaborating online leading quality meetings with calendar integrations, recording, end-to-end security, transcripts, HD video and audio quality. With incredible tools for our development, the free use is fantastic and suitable for when we communicate with small groups, this tool is wonderful and best of all simple.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
