What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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89 Likeliness to Recommend
1
Since last award
95 Plan to Renew
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Application Share
Virtual Whiteboard
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Ease of IT Administration
Breadth of Features
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Vendor Support
Ease of Customization
Zoom Reviews
dinesh M.
- Role: Information Technology
- Industry: Finance
- Involvement: IT Development, Integration, and Administration
Submitted Jun 2024
Easy to communicate
Likeliness to Recommend
What differentiates Zoom from other similar products?
One of the best and easy to use products
What is your favorite aspect of this product?
Quick integration with other tools
What do you dislike most about this product?
Nothing much
What recommendations would you give to someone considering this product?
Check the competitive features
Pros
- Efficient Service
- Saves Time
- Client Friendly Policies
- Fair
Connie M.
- Role: Human Resources
- Industry: Government
- Involvement: End User of Application
Submitted Jun 2024
I love the breakout rooms!
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom was one of the first video conference platforms in the game. They have remained competitive, and they keep adding innovative features that keep their customers coming back.
What is your favorite aspect of this product?
The break out rooms
What do you dislike most about this product?
In the past there have been a few security issues but they seem to be fixed.
What recommendations would you give to someone considering this product?
Check out all of the features!
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
- Role: Vendor Management
- Industry: Technology
- Involvement: Vendor Management and Renewal
Submitted May 2024
It's an awesome product but need to keep evolving.
Likeliness to Recommend
Pros
- Security Protects
- Reliable
- Trustworthy
- Unique Features
Cons
- Less Inspiring
- Under Delivered