Zoom Workplace Logo Award Winner Product Badge
Zoom Workplace Logo Award Winner Product Badge
Zoom Video Communications Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

83

Facilitator Functions

83

Keyboard Mouse Control

83

Instant Messaging

82

Virtual Whiteboard

81

Application Share

81

File Transfer

81

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Business Value Created

83

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

79

Zoom Workplace Reviews

Ali K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

The best application in video conferencing.

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

It does not end with counting the pluses compared to its competitors. - Opportunity to attend the meeting up to 1000 people, - Camera filters and settings such as advanced virtual background feature, - Transition from chat or phone call to meeting with one click, - Auto note feature during conference and with many more features, it is the best application of the Zoom field.

What is your favorite aspect of this product?

The most important plus, of course, is that it offers all these nice features for free. This is the most important factor that puts it well above its competitors.

What do you dislike most about this product?

It cannot be said that Zoom has many cons. Because the advantages are many.

What recommendations would you give to someone considering this product?

No matter what industry you work in, if you are looking for a video conferencing application, your choice should definitely be Zoom.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Mihir K.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Best APP for calling/messaging

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

Zoom is an excellent call-making program in general, including superb VoIP capabilities and international phone conversations. It enables you to transfer calls from one user to another, which is very useful for customer service conversations. Zoom allows us to manage all of your contacts and provide reports depending on the number of calls, frequency, and region from which the call was made, among other things.

What is your favorite aspect of this product?

The user experience is and has always been simple. It's very straightforward. And the calls are reliable – I've never had a problem teaching my private classes using Zoom.

What do you dislike most about this product?

On Zoom, there is no possibility to answer calls and texts automatically. This capability is available on Skype and has proven to be quite useful. I can't think of a reason why it shouldn't also be available on Zoom. I wish there was a way to communicate the message through audio typing.

What recommendations would you give to someone considering this product?

Please initiate a way to type a message through audio, that would help a lot of people working.

Pros

  • Trustworthy
  • Helps Innovate
  • Reliable
  • Enables Productivity

Cons

  • Less Transparent
  • Slower Product Innovation
  • Less Efficient Service

Sharmeen S.

  • Role: Information Technology
  • Industry: Healthcare
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2022

Zoom-Connects people across the World

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

Users can hold one-on-one meetings or conduct video conferences with up to 500 participants. Screen sharing allows meeting participants to better coordinate within meetings and distribute information. Zoom is a cloud-based SaaS application that allows private individuals as well as businesses to virtually interact with each other. Communication can occur via text, audio, video, or a combination of the three.

What is your favorite aspect of this product?

My favourite thing about Zoom is Meetings can be attended and held via a web browser, or desktop and mobile applications. The Chat works as an extension to the Meeting product where users can interact through a chat with each other, share files, or create groups. Workspaces, on the other hand, allows businesses to utilize hardware such as a computer, tablet, camera, microphone, and more to hold virtual meetings. The product is specifically aimed at larger-scale organizations, which need to hold meetings across different offices.

What do you dislike most about this product?

The quality of the product stood out immediately and allowed the small software startup to become one of the leaders in the video conferencing industry. Video conferences could be held on all hardware platforms with the ability to host 40 people at the same time.

What recommendations would you give to someone considering this product?

I would recommend all the businesses to use Zoom as it provides lot of feature to make our day to day life easy. It is the cornerstone of any successful and productive team. Video conferencing tools, like Zoom, allow individuals to meet and work together productively "face-to-face" when meeting in-person isn't possible. This makes meeting remotely much more human, which essential in order to help users feel and stay connected.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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