What is Zoom Workplace?
Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
96 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom Workplace?
Pros
- Respectful
- Reliable
- Helps Innovate
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
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Score 8.9
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Appointment Scheduling
Score 8.7
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Whiteboard Software
Score 8.7
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Visitor Management
Score 8.6
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Telemedicine
Score 8.6
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Zoom Workplace Reviews
- Role: Consultant
- Industry: Consulting
- Involvement: End User of Application
Submitted Jun 2022
Easy to use with feature rich platform
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Mai V.
- Role: C-Level
- Industry: Electronics
- Involvement: End User of Application
Submitted Jun 2022
Good in total, yet still bad experience with chat
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
The audio quality is excellent and really stable, with almost no interruption in the audio signal despite moving around.
What is your favorite aspect of this product?
The audio quality is excellent and really stable, with almost no interruption in the audio signal despite moving around.
What do you dislike most about this product?
It frustrates me maximum whenever I have to do something with the chat. I cannot copy the chat content, nor copy an URL that was sent to the chat- especially when I don't want to click directly that URL but rather copy that URL and paste it on different browsers than the default browser that is tied to Zoom.
What recommendations would you give to someone considering this product?
A great product especially for the stable and excellent audio quality, however there is still more room for improvement
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Rashik I.
- Role: Finance
- Industry: Finance
- Involvement: End User of Application
Submitted Jun 2022
Best in market,far from competitors,need to improv
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Breadth of functionaily, user preferences,
What is your favorite aspect of this product?
Screen sharing, admin controls
What do you dislike most about this product?
Network disruptions,
What recommendations would you give to someone considering this product?
Cost is justified for medium businesses.
Pros
- Enables Productivity
- Performance Enhancing
- Reliable
- Unique Features
Cons
- Slower Product Innovation
- Inhibits Innovation
- Leverages Incumbent Status
Please tell us why you think this review should be flagged.
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