Zoom Workplace Logo Award Winner Product Badge
Zoom Workplace Logo Award Winner Product Badge
Zoom Video Communications Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

Filter By

Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

84 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

83

Facilitator Functions

83

Keyboard Mouse Control

83

Instant Messaging

82

Virtual Whiteboard

81

Application Share

81

File Transfer

81

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Business Value Created

83

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

79

Zoom Workplace Reviews

Aennie G.

  • Role: Industry Specific Role
  • Industry: Transportation
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

Zoom- A Leading Meeting Platform!

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

Zoom provides HD-quality audio and video communications. It supports mobile due to which it becomes handy for the user and takes less time to connect. Zoom allows connecting microphone that enhances the overall quality of communication as it makes it clear to understand. It allows application sharing which enhances collaboration. The scheduling features make it easier to organize all the important details and keep the work well managed.

What is your favorite aspect of this product?

The feature of screen sharing is complementary. Provides great visual background. Video conferencing is efficient as it is a face-to-face meeting. It is a very secure platform that is reliable for work. The platform is ideal for the user as it aligns with many operating systems.

What do you dislike most about this product?

Zoom provides fewer features for chat, with the changing environment user constantly needs up-gradation and it reduces users’ interest. It requires internet bandwidth that results in unsatisfied users. The protection feature is not very safe. The plan of subscription is difficult to change.

What recommendations would you give to someone considering this product?

It works effectively and plays a role in everyday meetings. It integrates all the users, centralizing their chats, and meetings. Highly recommended.

Pros

  • Performance Enhancing
  • Trustworthy
  • Efficient Service
  • Effective Service

Vivek s.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

Does the job very well

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

Joining a meeting call through Zoom takes very less time and also the in meeting features are very good

What is your favorite aspect of this product?

I like the way how we can change our video background through the custom background fields

What do you dislike most about this product?

It is very easy to join a meeting unless you are the meeting host and that needs to be corrected

What recommendations would you give to someone considering this product?

Zoom is a very good tool for communicating with colleagues especially when we are working from home

Pros

  • Helps Innovate
  • Inspires Innovation
  • Fair
  • Over Delivered

Christoph V.

  • Role: Sales Marketing
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

The state-of-the-art software for online meetings

Likeliness to Recommend

8 /10

What differentiates Zoom Workplace from other similar products?

Zoom is the most excellent online software I have used to host a conference call during a pandemic. Even under heavy demand, it has high-speed processing and low resource use. A great deal of freedom is afforded to the administrator by the fine-grained nature of the access restrictions. It's also simple to provide other hosts administrative access.

What is your favorite aspect of this product?

The fact that it works equally well on my PC and phone is a huge plus. It's a breeze to use. In addition, I like how easily and quickly Zoom allows me to transfer data to other people. Because of its user-friendliness, it can be accessed by almost anybody, regardless of education level. Meeting reminders can be sent through email, which is quite convenient.

What do you dislike most about this product?

I dislike even using a computer-based phone, and I still have to dial the phone number to make a call while using the desktop version. I have used the Zoom app often and never had a negative experience with it. The user interface is dated and requires some familiarity with technology to navigate.

What recommendations would you give to someone considering this product?

Its state-of-the-art features include high-definition video conferencing, ample conference rooms, and top-notch cloud storage. It is helpful to have both components on hand to save your time. It works well for conferences and job interviews. Both the smartphone app and the desktop login are highly recommended.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Most Popular Zoom Workplace Comparisons