Zoom Workplace Logo
Zoom Workplace Logo
Zoom Video Communications Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

83

Facilitator Functions

83

Keyboard Mouse Control

83

Instant Messaging

82

Virtual Whiteboard

81

Application Share

81

File Transfer

81

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Business Value Created

84

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

79

Zoom Workplace Reviews

Nowshin S.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jul 2022

Very user friendly and formal use friendly

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

Ease of use. Technologically illiterate people can use it very easily with a link.

What is your favorite aspect of this product?

Ease of use, the capacity of the host.

What do you dislike most about this product?

If the host leaves due to internet issues, it becomes very hard to actually moderate the meeting, especially if the meeting requires permission to enter.

What recommendations would you give to someone considering this product?

Buy it if your organization requires remote working/work from home.

Pros

  • Reliable
  • Unique Features
  • Effective Service
  • Inspires Innovation

Lyor Bensoussan ☁ (.

  • Role: Industry Specific Role
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2022

Easy and efficient product to use

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

Better features; ease of use

What is your favorite aspect of this product?

None that I can think of

What do you dislike most about this product?

Some settings are a little complicated to understand

What recommendations would you give to someone considering this product?

Evaluate against different products first

Pros

  • Inspires Innovation
  • Saves Time
  • Helps Innovate
  • Continually Improving Product

Saif N.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

Amazing Meeting Place

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

It has an accessible interface. Zoom can be used across a range of platforms, such as Windows, MAC, iOS and many more, making it widely accessible. Founder Eric Yuan's mission was to provide a better experience than its competitors, with a lofty goal of making the experience better than meetings in person.

What is your favorite aspect of this product?

Zoom’s Virtual Background is one of its highlight features among all and the most used one. For example, if your room is messy and you don't want everyone to see it, you can use the Virtual Background feature on Zoom to hide it. Zoom allows you to choose from a set of in-built backgrounds. Additionally, you can use custom backgrounds.

What do you dislike most about this product?

Extreme amounts of close-up eye contact is intense. The amount of eye contact we enter into on video chats, as well as the size of faces on monitors is abnormal. In a typical conference, people will look around the room.

What recommendations would you give to someone considering this product?

Lighting is everything when it comes to looking good on Zoom. The most important thing is to sit with your light source in front of you, facing your way. If the light is behind you, you will be backlit and will appear as a silhouette. Side lighting will also emphasize shadows and glares.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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