Zoom Workplace Logo Award Winner Product Badge
Zoom Workplace Logo Award Winner Product Badge
Zoom Video Communications Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

83

Facilitator Functions

83

Keyboard Mouse Control

83

Instant Messaging

82

Virtual Whiteboard

81

Application Share

81

File Transfer

81

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Business Value Created

83

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

79

Zoom Workplace Reviews

Patricia C.

  • Role: Operations
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

Made everything simpler

Likeliness to Recommend

8 /10

What differentiates Zoom Workplace from other similar products?

I really like that it has a ton of features that boost productivity when working remotely. I use it frequently for meetings because it's simple to use, and it has excellent security features and no time restrictions.

What is your favorite aspect of this product?

Regardless of whether a person has an iPhone or an android, Zoom has made it simpler for me to establish and maintain relationships in both my personal and business lives. I am more efficient in meetings and am able to remember more of the conversation's specifics. Zoom offers a variety of benefits, particularly at a time when working from home was necessary. The most important lesson I learned was how beneficial Zoom is for my ADHD.

What do you dislike most about this product?

The drawbacks include the requirement for a specific app, updates without call alerts, and occasionally occurring sound problems. Without first going to the three points and then the drop-down menu, there should be a quick way to mute the microphone and turn off the present camera.

What recommendations would you give to someone considering this product?

In my opinion, Zoom is one of the most comprehensive and the only tools that aims to replicate the experience of a live meeting while also resolving the typical headache associated with conducting and preparing one. Users can share their displays in addition to streaming video, making it a suitable platform for presentations and courses.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Unique Features
  • Respectful

Esther M.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jul 2022

Leading video conferencing for a reason

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

What makes Zoom, so popular is it ease of use. I believe, anyone, even with minimal digital literacy, can easily learn Zoom. You probably won't be an expert right at the first session. However, by the third, it will grow on you. The more you use it, the more intuitive it becomes.

What is your favorite aspect of this product?

My favorite aspect of Zoom is probably the screen share feature. I have been in multiple markets and UX research session, and all I can say is that, that feature comes very handy.

What do you dislike most about this product?

What I dislike the most will probably be that unless your internet speed is anywhere +15mbps for both upload and download, expect to experience some lagging. I know that they recommend +5mbps, but in my experience, I have less issue with fa aster speed.

What recommendations would you give to someone considering this product?

Do test your internet speed before a session. If you are working from home, make sure that your internet provider is reliable and your download speed is not less than 50mbps for download and 20mbps for upload. Also, have an Ethernet cable available. You will probably have a better experience using it than Wi-Fi.

Pros

  • Reliable
  • Enables Productivity
  • Security Protects
  • Helps Innovate
  • Role: Information Technology
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Jul 2022

Good features.

Likeliness to Recommend

8 /10

Pros

  • Caring
  • Acts with Integrity
  • Performance Enhancing
  • Trustworthy

Cons

  • Commodity Features
  • Leverages Incumbent Status
  • Less Fair

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