What is Zoom Workplace?
Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
96 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom Workplace?
Pros
- Respectful
- Reliable
- Helps Innovate
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
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Unified Communications as a Service
Score 8.9
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Whiteboard Software
Score 8.7
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Appointment Scheduling
Score 8.7
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Visitor Management
Score 8.7
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Telemedicine
Score 8.6
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Zoom Workplace Reviews
Flora A.
- Role: Finance
- Industry: Banking
- Involvement: Initial Implementation
Submitted Feb 2023
User friendly product. Nowdays the best one.
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
It is user friendly and very easy to use. It's very easy when you want to make video calls with many users.
What is your favorite aspect of this product?
Light interface, no need to look up for finding what you want
What do you dislike most about this product?
For desktop version it's uncomfortable to log in from browser.
What recommendations would you give to someone considering this product?
Make easy muting microfone. I recommend to put hot keys for it.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Feb 2023
Superb features but support disappoints
Likeliness to Recommend
Pros
- Security Protects
- Respectful
- Generous Negotitation
- Helps Innovate
Cons
- Less Effective Service
- Less Caring
- Wastes Time
Please tell us why you think this review should be flagged.
Sandip S.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Feb 2023
A Multipurpose Cross-Platform Collaboration Tool
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
It is very simple to use and simple for someone who is not tech-savvy to learn. The breakout room feature is the best part, and it can be used either by the hosts to assign guests or by the guests themselves. Beautiful!
What is your favorite aspect of this product?
The secret to productivity is zoom. It includes all necessary elements for conducting business on a daily basis, such as meetings, short calls, and instant chats. You can have simultaneous conversations with one or more people. With the help of the cross-platform app Zoom, you can conduct phone calls while away from your laptop or computer.
What do you dislike most about this product?
Zoom's disadvantage is that it requires a reliable internet connection and lots of bandwidth to operate, which is problematic for people with sporadic or unreliable internet access.
What recommendations would you give to someone considering this product?
Zoom is the preferred option for external collaboration in my company because it is widely known and accepted, and we use it for internal video communication.
Pros
- Helps Innovate
- Enables Productivity
- Efficient Service
- Respectful
Please tell us why you think this review should be flagged.
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