What is Zoom Workplace?
Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
96 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom Workplace?
Pros
- Respectful
- Reliable
- Helps Innovate
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
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Unified Communications as a Service
Score 8.9
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Whiteboard Software
Score 8.7
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Appointment Scheduling
Score 8.7
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Visitor Management
Score 8.7
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Telemedicine
Score 8.6
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Zoom Workplace Reviews
Frank R. C.
- Role: Sales Marketing
- Industry: Telecommunications
- Involvement: End User of Application
Submitted Feb 2023
Ideal for group work.
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
There are many employees with little IT knowledge in our company, and we often guide them while sharing screens during help desk work, but a simple solution such as Zoom is more beneficial. If you specialize in web meetings, you may not need any other application. Because chat, mail, etc., become difficult to use.
What is your favorite aspect of this product?
We use it for conferences that allow us to show how to operate other applications. At that time, as a temporary measure, sending and receiving the Zoom link as a URL was helpful for screen sharing first. It rarely freezes the other person's screen. You can share the document camera, so you can also copy paper materials. When we did group work, we gathered about 20 people, divided them into groups of 5 to 6, and asked them to discuss and summarize their opinions.
What do you dislike most about this product?
It would be hard to find something I wouldn't say I like because it offers a quick, simple, easy response as a screen-sharing tool.
What recommendations would you give to someone considering this product?
Instead of copying and distributing materials in meetings, they can be shared on individual PCs and tablets. They can be spread by attaching a link to the cloud. Zoom is used so frequently that even meetings in a conference room are used just for sharing. The videoconferencing system I initially used had frequent communication congestion and howling, but with Zoom, there are almost no such problems so I can conduct meetings comfortably.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Kurt M.
- Role: Sales Marketing
- Industry: Finance
- Involvement: End User of Application
Submitted Feb 2023
Easy and very familiar to use by anyone
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Zoom is as widely known as other video conferencing services, but is more familiar to use.
What is your favorite aspect of this product?
The ease of connecting two or more parties via Zoom.
What do you dislike most about this product?
There isn't much to dislike.
What recommendations would you give to someone considering this product?
Use it and keep using it.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
John K.
- Role: Human Resources
- Industry: Consulting
- Involvement: End User of Application
Submitted Feb 2023
A good software that will work. Good Quality
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
The quality of the software is good. The calls and videos have not lag and they work seamlessly You can also toggle views when on calls to see the total members who have joined a call.
What is your favorite aspect of this product?
The fact that you can toggle and see the number of people and participants on a call. Also the fact that the video and audio works seamlessly well.
What do you dislike most about this product?
The transfer of files from one person to another can have a little glitch at times. The format changes and the font also changes at times. The Hands up Feature to talk is never highlighted during calls. No one will look at it during a call. This is never noticed.
What recommendations would you give to someone considering this product?
I do not have a count of who has not joined the call. I wish that was a feature which could have been added.
Pros
- Efficient Service
- Unique Features
- Respectful
- Client Friendly Policies
Please tell us why you think this review should be flagged.
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