Zoom Workplace Logo
Zoom Workplace Logo
Zoom Video Communications Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

83

Facilitator Functions

83

Keyboard Mouse Control

83

Instant Messaging

82

Virtual Whiteboard

81

Application Share

81

File Transfer

81

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Business Value Created

84

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

79

Zoom Workplace Reviews

Neha P.

  • Role: Sales Marketing
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2026

ideal for client work meetings

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

it is always so challenging to get clients to log in to a meeting on other platforms with guest logins. zoom workplace is just better because clients can hop on the meeting with a browser alone they don't need to download anything if they don't want. it makes my agency look very sophisticated. also the stability when i have 50+ people in a call is way superior to what i have experienced with go-to-meeting.

What is your favorite aspect of this product?

i also love the ability to have an ai-generated meeting action items email sent to me upon the call ending. it does a better job than me remembering items to do etc. when running a discussion. also this software is amazing with background noise reduction, it completely removes my mechanical keyboard keys from being heard on the call which can be annoying to my team during long brainstorms.

What do you dislike most about this product?

don't love how the chat sometimes is a bit slow to load when i switch devices from phone to desktop.

What recommendations would you give to someone considering this product?

this is the best product if you are a service type business and have client meetings.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Prem K.

  • Role: Consultant
  • Industry: Construction
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2026

the new left side bar is a huge hit

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

i've been using teams for over a year and always hated the way it was confusing in the different tabs. recently, zoom workplace changed their navigation to be on the left side, which is really nice to use. i can quickly switch between my phone calls and team chats, and upcoming meetings. it makes my life so much easier. it feels like a product built by people who use it all day.

What is your favorite aspect of this product?

being able to see the speaker and the presentation in a multiview during webinars is really novel and something i haven't seen before. it also integrates perfectly with google calendar, the meeting will appear instantly and i can join from the desktop notification with a click. it's incredibly clean.

What do you dislike most about this product?

the virtual background tool is a bit risk my ears get cut off on calls sometimes if i don't have good lighting.

What recommendations would you give to someone considering this product?

if you want a nice-looking, uncluttered interface and don't have time to waste looking through menus, this is your technology.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Effective Service

Ansh K.

  • Role: Consultant
  • Industry: Construction
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2026

the whiteboard option is a game changer in terms o

Likeliness to Recommend

8 /10

What differentiates Zoom Workplace from other similar products?

the reason i like zoom workplace better than slack or others is the native whiteboard. not just a simple drawing tool, it is an open space where we can sketch out projects and it remains open even when the call is over. the fact that it is a native component of the communication hub makes it much easier to transition between talking and doing than going to a third-party tool.

What is your favorite aspect of this product?

the video filters and the background blur remain the most professional looking in the industry and i also like the touch up my appearance slider when you need to take an early morning call. the screen sharing is so smooth and the slider to have many people annotate at the same time makes it possible to collaboratively edit.

What do you dislike most about this product?

the pricing levels are somewhat confusing on the smaller teams. it seems that some of the most beneficial security features are not available until going up to the more expensive Enterprise plans which is a bit of a shame.

What recommendations would you give to someone considering this product?

this is the best option of creative teams who require to visualize their ideas. the whiteboard and the ability to share screens is simply unparalleled at the moment.

Pros

  • Continually Improving Product
  • Reliable
  • Unique Features
  • Efficient Service

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