What is Zoom Workplace?
Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
96 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom Workplace?
Pros
- Respectful
- Reliable
- Helps Innovate
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Also Featured in...
Unified Communications as a Service
Score 8.9
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Appointment Scheduling
Score 8.7
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Whiteboard Software
Score 8.7
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Visitor Management
Score 8.7
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Telemedicine
Score 8.6
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Zoom Workplace Reviews
Michael A.
- Role: Information Technology
- Industry: Insurance
- Involvement: Business Leader or Manager
Submitted Dec 2022
Has assisted zooming to profitable collaborations
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Its out-delivery of value relative to competitors of its core competencies
What is your favorite aspect of this product?
It never has failed to deliver when stakes are high
What do you dislike most about this product?
Time will make that clearer
What recommendations would you give to someone considering this product?
Definitely consider and evaluate / survey workforce sentiments and experiences proactively guiding colleagues to center on the scopes that matter: how do they weigh zoom relative to others based on experiences for the moments and differentiating interactions that matter.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Scott D.
- Role: Sales Marketing
- Industry: Media
- Involvement: End User of Application
Submitted Dec 2022
Great tool for getting business done
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
I find zoom is just easier to use and share video/meeting and documents in real time
What is your favorite aspect of this product?
Screen Sharing
What do you dislike most about this product?
Ease of Use, never see anyone have issues with it
What recommendations would you give to someone considering this product?
Zoom makes all the difference when you can't meet in person
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Caring
Please tell us why you think this review should be flagged.
Pranav S.
- Role: Sales Marketing
- Industry: Media
- Involvement: End User of Application
Submitted Apr 2026
Zoom: functional, not evolving
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Mostly familiarity at this point. Everyone already has it installed, the link works first try, and IT knows how to manage it. That's not a small thing. Teams fights you on browser access, Meet feels stripped down, and WebEx is basically dead in most circles. Zoom won the default-tool war and that stickiness is real.
What is your favorite aspect of this product?
Reliability, honestly. I've been on Google Meet calls that drop mid-sentence and Teams calls where the audio desync makes everyone sound drunk. Zoom just works. The connection holds, the audio is clean, and I've never had to explain to someone how to join a call. That baseline consistency is worth more than any feature.
What do you dislike most about this product?
It feels frozen in 2021. The interface is cluttered, the AI features feel bolted on rather than built in, and small annoyances like the waiting room defaults and the post-call survey popup have been there forever. No one seems to be cleaning things up.
What recommendations would you give to someone considering this product?
If your team is already on it, stay. Switching costs are real and the alternatives aren't dramatically better. If you're starting fresh and your team is small, Google Meet is free and covers 90% of use cases. Zoom's value is in scale and reliability, not features.
Pros
- Trustworthy
- Security Protects
- Helps Innovate
- Continually Improving Product
Please tell us why you think this review should be flagged.
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