Zoom Workplace Logo
Zoom Workplace Logo
Zoom Video Communications Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

83

Facilitator Functions

83

Instant Messaging

83

Keyboard Mouse Control

82

Application Share

81

Virtual Whiteboard

81

File Transfer

81

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Business Value Created

84

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

79

Zoom Workplace Reviews

Mark M.

  • Role: C-Level
  • Industry: Media
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2021

Great platform and incredibly easy to use

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

Zoom had wide spread adoption early into the pandemic. It's ease of use for participants and hosts is remarkable, especially with the more advanced features such as breakout room creation on the fly, polling and pre-post meeting communications (scheduling, reminders, replays)

What is your favorite aspect of this product?

Accessible to everyone. Much easier to use than Microsoft Teams or GoToMeeting. Doesn't require anything from the attendee other than a computer, phone or pad and internet connection. Downloading updates is automated and doesn't interfere with meetings. I have had nothing but excellent experiences creating meetings and participating in events and calls using Zoom.

What do you dislike most about this product?

The only thing I would like is to have volume control on the app. I have to turn down my volume on the computer to change the volume of output.

What recommendations would you give to someone considering this product?

It's a great value compared to other video conference solutions. There are many different options for signing up depending on the size of your organization and how you will use Zoom. I paid for the webinar option, but have never used it. Decided the meeting room option is more suitable to my audiences because it allows for networking.

Pros

  • Transparent
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Cons

  • Less Efficient Service
  • Less Caring
  • Role: Student Academic
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Mar 2021

Tremendous app with virtual classes and learning.

Likeliness to Recommend

9 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Roberto M.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2021

Zoom is the best tool for your Video Conferencing

Likeliness to Recommend

8 /10

What differentiates Zoom Workplace from other similar products?

With zoom you can make a video conference with ease, you don't need to download it to use it since you can access the software through the browser.

What is your favorite aspect of this product?

Its interface is very versatile and very easy to use, you just have to download it, click and it is ready to use, I can have an online meeting, make a video conference and build a conference room, Zoom allows you to make Video Webinar with which you can send messages and share files. With Zoom you can do webinars with video, audio and screen sharing, and it has great functions such as surveys, chat, recording, etc. It also allows you to record video from a meeting, download it and then watch it using an HTML 5 OR Flash browser.

What do you dislike most about this product?

Its quality in terms of the shared screen is not very good, because many times using it this produces an error which makes it a little difficult to do the meeting satisfactorily, the video quality is not pleasant as it is a little dark. A feature they are should seriously improve recording as this often tends to have problems making incomplete recordings and their prices are quite high.

What recommendations would you give to someone considering this product?

It's quite easy to use and works globally and you don't have to be an expert to learn how to use it.

Pros

  • Reliable
  • Effective Service
  • Saves Time
  • Client Friendly Policies

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