Zoom Workplace Logo Award Winner Product Badge
Zoom Workplace Logo Award Winner Product Badge
Zoom Video Communications Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

83

Facilitator Functions

83

Keyboard Mouse Control

83

Instant Messaging

82

Virtual Whiteboard

81

Application Share

81

File Transfer

81

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Business Value Created

83

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

79

Zoom Workplace Reviews

Paula D.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

A Tool for Audio/Video Meetings

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

I routinely use Zoom to engage with my coworkers for presentations or conferences that require a huge number of people to attend, and session recording is very necessary. It's what I utilize for every voice and video meeting among my coworkers and clients. It's a simple software that can be used on a number of systems, like my smartphone and computer.

What is your favorite aspect of this product?

It is useful when a big number of people is required for a meeting. When compared to other traditional tools, the sound quality is far higher. We can also send individual messages to anyone at the meeting. In addition, we have the potential to tape any type of meeting.

What do you dislike most about this product?

It does have a time limit of half an hour, similar to lengthy meetings, and you should return to the conference after half an hour. Zoom does have a number of network issues as well since it requires a high-speed internet subscription. It doesn't allow us to participate through websites on our mobile phones, but instead demands us to download an app. Furthermore, its interface wasn't as appealing as those of other equivalent apps.

What recommendations would you give to someone considering this product?

Zoom is the best virtual meeting software available, and it comes highly recommended.

Pros

  • Efficient Service
  • Effective Service
  • Inspires Innovation
  • Respectful

Camilo G.

  • Role: Operations
  • Industry: Education
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2022

Incredible Tool! there is no better way to make it

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

It is simple, you can share messages during breakout rooms

What is your favorite aspect of this product?

Breakout rooms

What do you dislike most about this product?

There is not too much security

What recommendations would you give to someone considering this product?

It needs to have a better security in the access, for example if you're premium you should have access to invite certain of people to your meetings

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Chiara J.

  • Role: Industry Specific Role
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

The Ultimate Home Work Partner

Likeliness to Recommend

8 /10

What differentiates Zoom Workplace from other similar products?

Zoom is without certainly the greatest meeting tool available. When I initially began utilizing Zoom, it just took me about an hour to become acquainted with all its capabilities. Zoom's potential to comment on the display is yet another handy function. Moreover, screen sharing feature is really useful and has a variety of features.

What is your favorite aspect of this product?

I have been utilizing Zoom for great many years. However, prior to Covid-19 epidemic, I wasn't a frequent consumer of Zoom. Yet it's become my closest companion amid the lockdown, when I was working remotely. I am pleased that the devs are making progress to provide daily reports.

What do you dislike most about this product?

Zoom does provide a fantastic free version with a lot of functions. However, I am not a fan of the limited time featured by the free plan. Instead, they might have limited a few things occasionally. This would benefit many individuals who cannot afford to self-host Zoom and purchase a premium service.

What recommendations would you give to someone considering this product?

Zoom is a life changer for our company. It allowed our coworkers to stay informed while working from home over the epidemic. Zoom has broken down the physical distance within our company business, as we experience a feeling of community whenever meetings are done digitally. Zoom has enabled our company to increase our profits while incurring much fewer expenditures. I strongly advise you to use zoom.

Pros

  • Effective Service
  • Respectful
  • Helps Innovate
  • Reliable

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