Zoom Workplace Logo
Zoom Workplace Logo
Zoom Video Communications Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

83

Facilitator Functions

83

Instant Messaging

83

Keyboard Mouse Control

82

Application Share

81

Virtual Whiteboard

81

File Transfer

81

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Business Value Created

84

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

79

Zoom Workplace Reviews

Harsh M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2024

Your ideal web conferencing and meeting tool

Likeliness to Recommend

8 /10

What differentiates Zoom Workplace from other similar products?

Zoom seems lightweight in usage as compared to other video and audio conferencing products such as teams and webex.

What is your favorite aspect of this product?

Screensharing and whiteboard, along with a crystal view of participants and their audio/video status seems very intuitive to understand

What do you dislike most about this product?

The controls in the control panel or bar, vary as per how the meeting is scheduled, so due to this frequently habituated user lose a track of buttons and controls.

What recommendations would you give to someone considering this product?

Showing up all ideal controls would help a user understand and have a better understanding of the navigation, where the disabled parts of controls may be grayed out or simply disabled. That way a user would always have a same consistent view of buttons and controls

Pros

  • Performance Enhancing
  • Inspires Innovation
  • Continually Improving Product
  • Reliable

Ranjeet K.

  • Role: Human Resources
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2024

A tool with multi functionalities

Likeliness to Recommend

8 /10

What differentiates Zoom Workplace from other similar products?

Well zoom has wide range to features which other competitors fails to provide like breakout rooms, screen share with remote control and unique background filters.

What is your favorite aspect of this product?

My favorite feature of zoom is that it has breakout room which assists in doing HR training sessions user friendly interface and astonishing video, and audio quality in conference calls.

What do you dislike most about this product?

It lags occasionally when the number of participants is large and sometimes even app crashes.

What recommendations would you give to someone considering this product?

I highly recommend this video conferencing tool to everyone.

Pros

  • Helps Innovate
  • Enables Productivity
  • Efficient Service
  • Inspires Innovation

John S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2024

The best video conferencing software to use.

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

Zoom takes security very seriously and has implemented strong security measures to protect user data and privacy. It is designed to be user-friendly and suitable for most users. Finally it prioritizes a high quality video and audio experience.

What is your favorite aspect of this product?

My favorite aspect of Zoom is its user-friendly interface and ease of use. Because of the very intuitive and convenient interface, it's easy to use for even the less tech-savvy. Setting up and joining a meeting is a breeze, and the clear layout makes it easy to find the features you need during a call.

What do you dislike most about this product?

Where I found Zoom to be imperfect was the occasional technical glitch or connectivity issue. While Zoom is usually reliable, there were times when participants experienced audio or video delays or had difficulty joining the meeting. These occasional occurrences can be troubling for ongoing users, and overall Zoom meets most people's requirements.

What recommendations would you give to someone considering this product?

I think it's a good idea to research user reviews and ratings to gain insight into other people's experiences with Zoom. If your organization plans to expand in the future, choose a Zoom plan with scalability. Consult with an IT professional or a Zoom official who can provide advice tailored to your specific situation.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

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