What is Zoom Workplace?
Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
96 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom Workplace?
Pros
- Respectful
- Reliable
- Helps Innovate
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Instant Messaging
Keyboard Mouse Control
Application Share
Virtual Whiteboard
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Also Featured in...
Unified Communications as a Service
Score 8.9
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Whiteboard Software
Score 8.7
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Appointment Scheduling
Score 8.7
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Visitor Management
Score 8.6
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Telemedicine
Score 8.6
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Zoom Workplace Reviews
David P.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Vendor Management and Renewal
Submitted Sep 2024
Zoom doesnt really do anything bad
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
The invites are easy to send
What is your favorite aspect of this product?
the ability to screen share
What do you dislike most about this product?
sometimes the video is choppy
What recommendations would you give to someone considering this product?
i would definitely use zoom for all video calls
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Agatha A.
- Role: Operations
- Industry: Utilities
- Involvement: IT Development, Integration, and Administration
Submitted Sep 2024
Zoom is easy to use
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Zoom mobile App for meeting doesn't consume more data and bandwidth and tool has good quality for both audio and video
What is your favorite aspect of this product?
I like the overall pricing of Zoom and the user management module which gives enough privileges to the admin with the ability to add and remove users
What do you dislike most about this product?
It would become too slow to load when connected to vPN
What recommendations would you give to someone considering this product?
For larger professional meetings, zoom is the first solution to consider
Pros
- Continually Improving Product
- Performance Enhancing
- Effective Service
- Inspires Innovation
Please tell us why you think this review should be flagged.
Alfred N.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Sep 2024
Clients not using Zoom is a big problem.
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
The meetings in the tool provide a high level of bandwidth than your average service. Great clarity for bigger meetings as well, which is something some platforms may lack due to bandwidth.
What is your favorite aspect of this product?
My best part about the product is that all the service has always been superb and very hands on, I like that a lot.
What do you dislike most about this product?
I find it very troublesome that many people I meet through work are not allowed to have Zoom and as a result there is trouble during the first minutes of the meeting.
What recommendations would you give to someone considering this product?
Zoom can certainly be great, but start taking a meeting to build a feeling about the company. The service is superb if that is an important aspect for you.
Pros
- Helps Innovate
- Trustworthy
- Caring
- Respectful
Cons
- Less Reliable
- Slower Product Innovation
- Less Performance Enhancing
Please tell us why you think this review should be flagged.
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