Zoom Workplace Logo
Zoom Workplace Logo
Zoom Video Communications Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

83

Facilitator Functions

83

Keyboard Mouse Control

83

Instant Messaging

82

Virtual Whiteboard

81

Application Share

81

File Transfer

81

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Business Value Created

84

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

79

Zoom Workplace Reviews

Sandeep K.

  • Role: Finance
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2025

Updates happen often and are helpful.

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

In Zoom Workplace, things don't seem to be stuck. They continually introducing new features, such as the AI companion, clips, and planner. Compared to prior systems, Zoom feels new and different. They read what people say and correct items that aren't working right.

What is your favorite aspect of this product?

The new "notes" option in Zoom is cool; it's like a Google Doc. We can set up a time and make notes without leaving the window. It's nice that the UI has changed to seem more modern and operate better in dark mode. "Focus mode" is another way to cut down on distractions during discussions.

What do you dislike most about this product?

Things change places, and I can't always find them. You have to retrain how to utilize the menu when there are large upgrades.

What recommendations would you give to someone considering this product?

Companies who are interested in technology should use it. If you want a platform that is continually getting better and delivering you more for your money, Zoom Workspace is the perfect choice. They are aiming to do things that a meeting tool has never done before.

Pros

  • Helps Innovate
  • Reliable
  • Effective Service
  • Saves Time

Cons

  • Less Efficient Service
  • Slower Product Innovation
  • Vendor's Interest First

Sanjay M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2025

great time on the phone.

Likeliness to Recommend

8 /10

What differentiates Zoom Workplace from other similar products?

I have to answer calls on my phone because I'm often driving. The best app for phones is the Zoom Workplace app. The Teams app for mobile devices is slow and crowded, but Zoom works well with mobile internet. I often use the driving mode to stay safe. I can use the big stop button without looking at the screen.

What is your favorite aspect of this product?

I like that I can easily move a meeting from my phone to my PC when I get to my home office. I just have to click a button to switch devices. I don't have to hang up and pick up again. It's also amazing how well cell phones can block out noise from other things. When I talk on the phone in airports and coffee shops, people don't even notice the noise in the background. You can also use pinch-to-zoom on your phone to see shared screens clearly, which is a nice touch.

What do you dislike most about this product?

The settings menu on the phone is a little hard to get to. I have to tap too many times to get to the place where I can change my virtual background or music settings. Sometimes, mobile chat message alerts can take a long time to get to you.

What recommendations would you give to someone considering this product?

If you have a field sales team or remote workers who move, this is how to do it. 4G/5G is more reliable than its competitors. People who can't always be at work need this.

Pros

  • Continually Improving Product
  • Enables Productivity
  • Saves Time
  • Fair

Priti K.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2025

You can alter the recording setups.

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

When we make podcasts or interviews, Zoom Workspace gives us options. We can record the current speaker, the gallery view, or the shared screen on their own. This is better than Skype because it just saves one video. After the event, our film editors can do a lot more with it.

What is your favorite aspect of this product?

I enjoy that I can record things in my area. The easiest way to record is to do it straight on my computer. The quality doesn't depend on how fast my internet is during the call. It's quite useful to have a separate file for each person who is talking when you edit audio. Also, the cloud recording player is great since it enables users watch things at double the normal pace to save time.

What do you dislike most about this product?

If your computer crashes during the meeting, you won't be able to keep local records on it. They can edit the file. It takes a long time to update the recording after the meeting on PCs that are slow.

What recommendations would you give to someone considering this product?

fantastic for those that write and do interviews. The nicest part is that you can record more than one audio track. It makes Zoom more than simply a way to speak; it also helps you make stuff.

Pros

  • Inspires Innovation
  • Saves Time
  • Includes Product Enhancements
  • Helps Innovate

Cons

  • Leverages Incumbent Status
  • Vendor Friendly Policies

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