What is Zoom Workplace?
Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
96 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom Workplace?
Pros
- Respectful
- Reliable
- Helps Innovate
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Also Featured in...
Unified Communications as a Service
Score 8.9
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Appointment Scheduling
Score 8.7
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Whiteboard Software
Score 8.7
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Visitor Management
Score 8.6
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Telemedicine
Score 8.6
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Zoom Workplace Reviews
Rupa K.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Dec 2025
A great way to make plans and sync your calendar.
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Zoom Workplace is superior at making plans. The Chrome plugin enables me turn any Google Calendar request into a Zoom meeting with just one click. This is a lot faster than copying and pasting links by hand. It works well with different time zones, so I never miss a meeting with coworkers from distant countries.
What is your favorite aspect of this product?
The personal meeting ID (PMI) is great. It's fantastic that I can share a link with my close coworkers that is constantly on so we can talk quickly. It's fantastic because you can also customize how the waiting room looks. I can put my badge on so folks know they're in the correct spot. The "upcoming meetings" column in the app is where I keep track of what I need to do every day. I just have to click "join" to get into the meeting. Easy to use and works nicely.
What do you dislike most about this product?
The Outlook plug-in disconnects every now and then, and I have to log in again. It's not a significant deal, but it makes it hard for me to do my work when I need to send a quick request.
What recommendations would you give to someone considering this product?
This book is for executive assistants and anyone else who needs to keep track of a busy schedule. Integration with email and calendar systems that works well avoids people from making mistakes when they plan things. It hides the details of how to organize a meeting.
Pros
- Continually Improving Product
- Trustworthy
- Effective Service
- Security Protects
Cons
- Vendor Friendly Policies
- Less Transparent
- Less Productive
Please tell us why you think this review should be flagged.
Nick M.
- Role: Sales Marketing
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Dec 2025
The company that made meetings seamless
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Smoother operation,
What is your favorite aspect of this product?
White boarding like screenshare
What do you dislike most about this product?
When the screen minimizes itself and cannot be found in the second screen,unsure which screen I'm sharing
What recommendations would you give to someone considering this product?
Ensure this has everything needed for your business use case
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
Please tell us why you think this review should be flagged.
Danielle M.
- Role: Human Resources
- Industry: Manufacturing
- Involvement: IT Development, Integration, and Administration
Submitted Dec 2025
so easy to use even my grandparents can use it
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Zoom just feels natural to use. It's a smooth signing up and on process and easy to use for any level employees with or without computer experience
What is your favorite aspect of this product?
I personally like the background options and dont have to worry if the room im in looks messy or not.
What do you dislike most about this product?
N/a i like everything so far.
What recommendations would you give to someone considering this product?
Take your time and get to know everything about it
Pros
- Trustworthy
- Effective Service
- Inspires Innovation
- Saves Time
Please tell us why you think this review should be flagged.
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