What is Zoom Workplace?
Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
96 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom Workplace?
Pros
- Respectful
- Reliable
- Helps Innovate
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Also Featured in...
Unified Communications as a Service
Score 8.9
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Appointment Scheduling
Score 8.7
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Whiteboard Software
Score 8.7
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Visitor Management
Score 8.6
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Telemedicine
Score 8.6
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Zoom Workplace Reviews
Sharad S.
- Role: Operations
- Industry: Finance
- Involvement: Business Leader or Manager
Submitted Dec 2025
Overall its a great product, definitely recommend
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Great maintenance services and responses on tickets raised in case of any issues
What is your favorite aspect of this product?
mostly that its very user friendly
What do you dislike most about this product?
sometimes hang a lot
What recommendations would you give to someone considering this product?
Overall its a great product, must give it a try.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Ritesh P.
- Role: Sales Marketing
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Dec 2025
The features that protect are now robust.
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
"Zoombombing" used to be fun, but Zoom Office has definitely put a stop to it. It is more safer now than it was years ago. Because of the end-to-end encryption options, we feel safe chatting about private information. It now feels like a business.
What is your favorite aspect of this product?
I like the "suspend participant activities" panic button. If something goes wrong, I can immediately turn it all off. It's nice to be able to lock a meeting after everyone has arrived. When screen sharing contain watermarks, people are less inclined to capture screenshots of private material. The management panel gives you a lot of control over what users can and can't do.
What do you dislike most about this product?
The default protection settings can be a little too strict. People occasionally become stuck in the waiting area or have difficulties with their passcodes since the rules are so rigorous.
What recommendations would you give to someone considering this product?
If you need to discuss about private information or the law, Zoom is now safe to utilize. Just check that the settings are right. If you put it up right, you can use it for HIPAA-compliant discussions.
Pros
- Continually Improving Product
- Performance Enhancing
- Effective Service
- Caring
Cons
- Charges for Enhancements
Please tell us why you think this review should be flagged.
Payal S.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Dec 2025
The rooms for meetings are wonderful.
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
I use Zoom Workplace because it provides breakout rooms, which are great for me as a business trainer. This is also in Teams, but Zoom's is easier to follow. I can give individuals jobs automatically or by hand, and I can send notes to all the rooms at once. It performs an excellent job at teaching classes. It doesn't take long or much effort to get from the main room to the meeting rooms.
What is your favorite aspect of this product?
I enjoy that I can go from one room to another to check on things. People who are taking part also have a "ask for help" button that lets me know when they are having trouble. The timers in the conference rooms help everything stay on track. I really appreciate the new "immersive view," which makes it feel like everyone is in a real classroom. I really enjoy that it's not like the normal "grid view."
What do you dislike most about this product?
I don't like that there is a countdown timer that you can't skip when the meeting rooms are full. We have to wait the right period of time, which is usually 60 seconds. I want everyone back right away sometimes.
What recommendations would you give to someone considering this product?
If you organize classes, workshops, or training events, this is the only tool you should consider about. Managing sub-groups is easier than managing full groups. It gives you the power of a real school on the internet.
Pros
- Helps Innovate
- Performance Enhancing
- Trustworthy
- Inspires Innovation
Please tell us why you think this review should be flagged.
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