What is Zoom Workplace?
Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
96 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom Workplace?
Pros
- Respectful
- Reliable
- Helps Innovate
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Also Featured in...
Unified Communications as a Service
Score 8.9
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Appointment Scheduling
Score 8.7
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Whiteboard Software
Score 8.7
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Visitor Management
Score 8.6
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Telemedicine
Score 8.6
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Zoom Workplace Reviews
Brian Del Terzo C.
- Role: C-Level
- Industry: Education
- Involvement: Business Leader or Manager
Submitted Jan 2026
A Trusted VOIP and Video Conferencing Solution
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
I don't have anything to add here. There is convenience to using the same service for VOIP and Video Conferencing though.
What is your favorite aspect of this product?
The ability to easily offer Voice or Video Conferencing
What do you dislike most about this product?
The contracts and confusing nature of the billable services such as phone number registrations.
What recommendations would you give to someone considering this product?
Ask a lot of questions when negotiating contract terms, and look out for term changes at renewal. After years we negotiated a month to month so that we could be more flexible as a small business and we were locked into a new annual term with autom renewal at the next renewal year despite the month to month relationship that had been previously negotiated.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Cons
- Vendor's Interest First
- Less Generous
- Less Transparent
Please tell us why you think this review should be flagged.
Ripal S.
- Role: Information Technology
- Industry: Engineering
- Involvement: End User of Application
Submitted Jan 2026
Best software for meetings, calendar integration
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Better user experience. Advance features Whiteboard Calendar integration Meeting controls
What is your favorite aspect of this product?
Meeting controls Audio video quality Screen share Whiteboard Annotations Reactions Virtual background
What do you dislike most about this product?
Less user intuitive
What recommendations would you give to someone considering this product?
Better product for meeting higher audience and day to day use
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
Bala A.
- Role: Information Technology
- Industry: Consulting
- Involvement: End User of Application
Submitted Jan 2026
Sophisticated video conferencing platform
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
The platform is ideal for video conferencing with lots of customisation available.
What is your favorite aspect of this product?
I appreciate how easy it is to start a meeting. The private chat initiation is equally easy.
What do you dislike most about this product?
I do not like quality fluctuations that happen during the call.
What recommendations would you give to someone considering this product?
It is truly suggested for medium to large enterprises.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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