Zoom Workplace Logo
Zoom Workplace Logo
Zoom Video Communications Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

83

Facilitator Functions

83

Instant Messaging

83

Keyboard Mouse Control

83

Virtual Whiteboard

81

Application Share

81

File Transfer

81

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Business Value Created

84

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

79

Zoom Workplace Reviews

lopenzi a.

  • Role: Sales Marketing
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2021

Cost effective subscription plans,intuitive UI.

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

Zoom is the most powerful and reliable of all time online communications platform that is very easy to use and has 24/7 customers support. It has a very high reliable connectivity and conference quality- user experience is very stable maintains data centres across the world using cloud computing services. Has a very user friendly and uncomplicated interface- for the first users there is no need of creating account to participate in a meeting all is needed is the app on their preferred device and they are done.

What is your favorite aspect of this product?

My favourite is the video and audio quality that is very clear. The screen sharing allows us as a team even remotely to collaborate and have a group discussion on certain projects of the company. Zoom has delivered quality and cost effective communication skills to our beloved customers across the country or globally by maintaining a good customer relationship.

What do you dislike most about this product?

So far so good,everything about Zoom is just wonderful and works according to our expectations.

What recommendations would you give to someone considering this product?

I highly recommend Zoom because its more easy to use,unless other software are not user friendly, Its cost effective the subscription plans are easy to budget.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Natasha F.

  • Role: C-Level
  • Industry: Communications
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2021

Meetings made easy!

Likeliness to Recommend

7 /10

What differentiates Zoom Workplace from other similar products?

Some features as waiting room, and password protected meetings, as well as the ability to control video on/off for participants

What is your favorite aspect of this product?

The level of control Zoom allows the hosts to have over meetings

What do you dislike most about this product?

There’s a slight time lag for audio join in

What recommendations would you give to someone considering this product?

It’s a great tool to be used as a primary video meet tool for enterprise

Pros

  • Security Protects
  • Helps Innovate
  • Continually Improving Product
  • Reliable

Aiko Y.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2021

Zoom highlights

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

The feature that I consider that stands out the most about zoom is that you can connect with many people from all over the world by just sending them a link address, and they can do it from their phones, tablets or computers. It seems to me an ingenious idea that can make the illusion of being in front of people by organizing them in the inverted screen function, this is ideal for work meetings or to teach courses to train the personnel in charge. And the best thing is that you can save those meetings and it doesn't have to be on your device since it has a drive storage.

What is your favorite aspect of this product?

I like that as a meeting administrator you have many group control commands, you can choose who will be your co-hosts within the same video call, in the same way you have the possibility of enabling or disabling the chat whenever you see fit, the same happens with the opening microphones, you can turn them all off from the start to avoid interference. I also like the group divisions in smaller chat rooms, that is ideal for making group decisions and then creating environments for collective discussion on different points of view.

What do you dislike most about this product?

Unfortunately the functions it offers from the computer are much better than those of the telephones. I hope that over time these functions can be expanded on the phones since many of the users usually use both versions and more today than with this situation many workers have had to migrate from telework because they cannot attend their jobs.

What recommendations would you give to someone considering this product?

I really like working with Zoom, I consider that it offers everything for meetings of all kinds, which is why I openly recommend its use. It is a very complete tool that allows you to take true control of all the technical aspects of a meeting of this type, you can listen to audios, music, share screen, watch videos, create rooms, interact by chat while the meeting progresses. The truth is that it offers an experience when planning meetings by video calls.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Unique Features

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