What is Zoom Workplace?
Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
96 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom Workplace?
Pros
- Respectful
- Reliable
- Helps Innovate
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Instant Messaging
Keyboard Mouse Control
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
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Score 8.9
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Score 8.7
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Appointment Scheduling
Score 8.7
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Visitor Management
Score 8.6
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Telemedicine
Score 8.6
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Zoom Workplace Reviews
lopenzi a.
- Role: Sales Marketing
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Sep 2021
Cost effective subscription plans,intuitive UI.
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Zoom is the most powerful and reliable of all time online communications platform that is very easy to use and has 24/7 customers support. It has a very high reliable connectivity and conference quality- user experience is very stable maintains data centres across the world using cloud computing services. Has a very user friendly and uncomplicated interface- for the first users there is no need of creating account to participate in a meeting all is needed is the app on their preferred device and they are done.
What is your favorite aspect of this product?
My favourite is the video and audio quality that is very clear. The screen sharing allows us as a team even remotely to collaborate and have a group discussion on certain projects of the company. Zoom has delivered quality and cost effective communication skills to our beloved customers across the country or globally by maintaining a good customer relationship.
What do you dislike most about this product?
So far so good,everything about Zoom is just wonderful and works according to our expectations.
What recommendations would you give to someone considering this product?
I highly recommend Zoom because its more easy to use,unless other software are not user friendly, Its cost effective the subscription plans are easy to budget.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
Natasha F.
- Role: C-Level
- Industry: Communications
- Involvement: Business Leader or Manager
Submitted Sep 2021
Meetings made easy!
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Some features as waiting room, and password protected meetings, as well as the ability to control video on/off for participants
What is your favorite aspect of this product?
The level of control Zoom allows the hosts to have over meetings
What do you dislike most about this product?
There’s a slight time lag for audio join in
What recommendations would you give to someone considering this product?
It’s a great tool to be used as a primary video meet tool for enterprise
Pros
- Security Protects
- Helps Innovate
- Continually Improving Product
- Reliable
Please tell us why you think this review should be flagged.
Aiko Y.
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Sep 2021
Zoom highlights
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
The feature that I consider that stands out the most about zoom is that you can connect with many people from all over the world by just sending them a link address, and they can do it from their phones, tablets or computers. It seems to me an ingenious idea that can make the illusion of being in front of people by organizing them in the inverted screen function, this is ideal for work meetings or to teach courses to train the personnel in charge. And the best thing is that you can save those meetings and it doesn't have to be on your device since it has a drive storage.
What is your favorite aspect of this product?
I like that as a meeting administrator you have many group control commands, you can choose who will be your co-hosts within the same video call, in the same way you have the possibility of enabling or disabling the chat whenever you see fit, the same happens with the opening microphones, you can turn them all off from the start to avoid interference. I also like the group divisions in smaller chat rooms, that is ideal for making group decisions and then creating environments for collective discussion on different points of view.
What do you dislike most about this product?
Unfortunately the functions it offers from the computer are much better than those of the telephones. I hope that over time these functions can be expanded on the phones since many of the users usually use both versions and more today than with this situation many workers have had to migrate from telework because they cannot attend their jobs.
What recommendations would you give to someone considering this product?
I really like working with Zoom, I consider that it offers everything for meetings of all kinds, which is why I openly recommend its use. It is a very complete tool that allows you to take true control of all the technical aspects of a meeting of this type, you can listen to audios, music, share screen, watch videos, create rooms, interact by chat while the meeting progresses. The truth is that it offers an experience when planning meetings by video calls.
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Unique Features
Please tell us why you think this review should be flagged.
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