Zoom Workplace Logo
Zoom Workplace Logo
Zoom Video Communications Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

83

Facilitator Functions

83

Instant Messaging

83

Keyboard Mouse Control

83

Virtual Whiteboard

81

Application Share

81

File Transfer

81

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Business Value Created

84

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

79

Zoom Workplace Reviews

Juan R.

  • Role: Information Technology
  • Industry: Telecommunications
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2021

To make communication less stressful

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

It is utilized for more than just internal online meetings; it is also used for business negotiations, addressing queries, and other client engagements. What you can do depends on the plan, however, I am happy that I can easily utilize it for personal internal meetings even with a free account. I now have a pro subscription, and it is really useful to be able to record limitless time and meetings in the cloud, even for huge groups of people. It's great for taking minutes.

What is your favorite aspect of this product?

After all, I believe the smoothness of the video and audio is the most crucial characteristic. When compared to other firms' systems, the frequency of delays is modest and has no impact on the meeting's flow. Another advantage is the large number of users. I am delighted to be able to utilize a system that is widely used by outsiders.

What do you dislike most about this product?

Because the screen may flicker depending on the webcam, you may change the speed of the camera in the zoom. It may not operate well with PPT, keynote, or video, and as a consequence may become stiff; consequently, increasing the number of supported frames.

What recommendations would you give to someone considering this product?

Even people who are unfamiliar with web conferencing may join immediately by supplying the URL, creating the impression that it is straightforward to get started. As a result, meetings and similar events have switched to internet conferencing, saving time on things like travel while also putting demand on meeting space. Furthermore, even if meeting in person is difficult due to the coronavirus, it is possible to conduct business that cannot be done over the phone by employing screen sharing, etc.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Sandeep k.

  • Role: Sales Marketing
  • Industry: Food and Beverage
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2021

Great online video communicating tool.

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

Zoom is exceptionally easy to understand and It's being used across the entire association. During this pandemic, circumstance Zoom permitted us to associate with our friends, colleagues, and mates worldwide with no issue, which permitted us to zero in on the work with next to no difficulty. The quality of its application and software is truly astounding and it's exceptionally simple to use and the nature of the Video and Audio is quite acceptable.

What is your favorite aspect of this product?

Consistent video conferencing. Choices to make various breakout rooms to have various meetings of individuals. Amazing visiting choices are accessible. Simple to take up the control as host or to make somebody co-host. Smooth screen sharing component alongside explaining the choice. Most ideal way of directing a meeting or online classes. The number of individuals to join at an at onceonce.

What do you dislike most about this product?

There are a few restrictions on the best way to share a screen. I need to have the option to share numerous reports and still see everything on the visitors' screens. You need to pick either a force point or check out the crowd in case you are a watcher.

What recommendations would you give to someone considering this product?

Zoom is an astounding application most assuredly, it is not difficult to access, and recording with the sound record is probably the best component. It is great to perceive how Zoom has been improving and offered help universally during the pandemic circumstance. It has assisted a huge number of individuals worldwide to telecommute easilyeasily.

Pros

  • Continually Improving Product
  • Enables Productivity
  • Trustworthy
  • Unique Features

Mayank A.

  • Role: Finance
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Oct 2021

Best Video Conferencing application

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

Zoom provides the best user interface with the interactive features of share the access as well screen.

What is your favorite aspect of this product?

Zoom is also light weighted application which do not cosume too much resources in aspects of the internet

What do you dislike most about this product?

The disliked feature of zoom is that we cannot get a call more than 40 min in free version of the zoom conference

What recommendations would you give to someone considering this product?

Highly recommend others to use zoom as the video Conferencing application

Pros

  • Enables Productivity
  • Trustworthy
  • Unique Features
  • Effective Service

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