What is Zoom Workplace?
Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
96 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom Workplace?
Pros
- Respectful
- Reliable
- Helps Innovate
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Instant Messaging
Keyboard Mouse Control
Application Share
Virtual Whiteboard
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Also Featured in...
Unified Communications as a Service
Score 8.9
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Whiteboard Software
Score 8.7
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Appointment Scheduling
Score 8.7
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Telemedicine
Score 8.6
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Visitor Management
Score 8.6
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Zoom Workplace Reviews
Nicky R.
- Role: Information Technology
- Industry: Retail
- Involvement: End User of Application
Submitted Nov 2021
Zoom provides me with video meeting reliability.
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Popularity and meeting security. As far as I am concerned, I find Zoom to be the most popular video meeting software out there, especially amongst professionals and this thus makes it easier for me to initiate meetings with most persons within my professional network, without first asking them if they have got a Zoom account. On the other hand, Zoom also provides me with a cross -section of features to ensure that my meetings are secured. Some of these security feature include call encryption, passcode protection for meetings, and role-based security as well.
What is your favorite aspect of this product?
The ability to access Zoom from the comfort of my mobile phone, is my favorite aspect of Zoom.
What do you dislike most about this product?
I dislike the fact that Zoom does not currently fully support one-join functionality, which will allow anyone with a meeting link and passcode to join meetings without first downloading the Zoom software on computer.
What recommendations would you give to someone considering this product?
Zoom works well across all devices and thus it is a tool I will recommend, for all video meeting engagements.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Fridah M.
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Nov 2021
Swift web conferencing platform.
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Zoom is easily accessible even from a mobile device and this allows all users a chance to adapt the platform and grow how they use the platform.
What is your favorite aspect of this product?
Zoom is stable to use and helps all users execute web conferencing thus enable us work remotely and improve our communication. The platform is affordable not that costly and allows seamless deployment of the platform without breaking your bank. The platform comes in many versions including even the free one and it allows all users to participate in web conferencing thus grow how they work.
What do you dislike most about this product?
Sometimes poor internet connections impede on the accurate usage of the platform disrupting web conferencing features of the platform.
What recommendations would you give to someone considering this product?
Zoom is reliable and it will help in improving communication and ensuring that you are able to execute web conferencing thus work smoothly all round.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Please tell us why you think this review should be flagged.
Pierre R.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Nov 2021
Video chat service.
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Zoom is virtuous allowing the meeting organizer to create smaller meeting rooms and enable much needed security settings such as a waiting room.
What is your favorite aspect of this product?
I like Zoom works properly on all devices efficiently, be it PC, Mac, mobile or tablet, it allows options such as: such as screen sharing, file sharing, live chat, whiteboard, among others, it also makes it easier for the host to manage the meeting according to your choice, providing many control options.
What do you dislike most about this product?
With Zoom, if you do not purchase a premium account, you will not be able to schedule a meeting of more than 40 minutes.
What recommendations would you give to someone considering this product?
I recommend Zoom to integrate third-party teleconferencing service, to create a personal meeting ID, URL name, and share with participants to schedule meetings.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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