Zoom Workplace Logo
Zoom Workplace Logo
Zoom Video Communications Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

83

Facilitator Functions

83

Instant Messaging

83

Keyboard Mouse Control

82

Application Share

81

Virtual Whiteboard

81

File Transfer

81

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Business Value Created

84

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

79

Zoom Workplace Reviews

Nicky R.

  • Role: Information Technology
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2021

Zoom provides me with video meeting reliability.

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

Popularity and meeting security. As far as I am concerned, I find Zoom to be the most popular video meeting software out there, especially amongst professionals and this thus makes it easier for me to initiate meetings with most persons within my professional network, without first asking them if they have got a Zoom account. On the other hand, Zoom also provides me with a cross -section of features to ensure that my meetings are secured. Some of these security feature include call encryption, passcode protection for meetings, and role-based security as well.

What is your favorite aspect of this product?

The ability to access Zoom from the comfort of my mobile phone, is my favorite aspect of Zoom.

What do you dislike most about this product?

I dislike the fact that Zoom does not currently fully support one-join functionality, which will allow anyone with a meeting link and passcode to join meetings without first downloading the Zoom software on computer.

What recommendations would you give to someone considering this product?

Zoom works well across all devices and thus it is a tool I will recommend, for all video meeting engagements.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Fridah M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2021

Swift web conferencing platform.

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

Zoom is easily accessible even from a mobile device and this allows all users a chance to adapt the platform and grow how they use the platform.

What is your favorite aspect of this product?

Zoom is stable to use and helps all users execute web conferencing thus enable us work remotely and improve our communication. The platform is affordable not that costly and allows seamless deployment of the platform without breaking your bank. The platform comes in many versions including even the free one and it allows all users to participate in web conferencing thus grow how they work.

What do you dislike most about this product?

Sometimes poor internet connections impede on the accurate usage of the platform disrupting web conferencing features of the platform.

What recommendations would you give to someone considering this product?

Zoom is reliable and it will help in improving communication and ensuring that you are able to execute web conferencing thus work smoothly all round.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Pierre R.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2021

Video chat service.

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

Zoom is virtuous allowing the meeting organizer to create smaller meeting rooms and enable much needed security settings such as a waiting room.

What is your favorite aspect of this product?

I like Zoom works properly on all devices efficiently, be it PC, Mac, mobile or tablet, it allows options such as: such as screen sharing, file sharing, live chat, whiteboard, among others, it also makes it easier for the host to manage the meeting according to your choice, providing many control options.

What do you dislike most about this product?

With Zoom, if you do not purchase a premium account, you will not be able to schedule a meeting of more than 40 minutes.

What recommendations would you give to someone considering this product?

I recommend Zoom to integrate third-party teleconferencing service, to create a personal meeting ID, URL name, and share with participants to schedule meetings.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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