What is Zoom Workplace?
Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
96 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom Workplace?
Pros
- Respectful
- Reliable
- Helps Innovate
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Instant Messaging
Keyboard Mouse Control
Application Share
Virtual Whiteboard
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Also Featured in...
Unified Communications as a Service
Score 8.9
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Whiteboard Software
Score 8.7
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Appointment Scheduling
Score 8.7
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Telemedicine
Score 8.6
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Visitor Management
Score 8.6
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Zoom Workplace Reviews
Victoria P.
- Role: Consultant
- Industry: Technology
- Involvement: End User of Application
Submitted Nov 2021
Intuitive Video conferencing/Screen-sharing Tool
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
I would say that Zoom has been more reliable for me than it's competitors. There is no lag when I am using the screenshare function (which is true of their competitors). Overall, it does what you need it to do and is very intuitive.
What is your favorite aspect of this product?
I like how easy it is to screenshare your desktop/program/window and how easy and intuitive it is for participants/customers to use (especially those who haven't used something like zoom before)
What do you dislike most about this product?
I dislike the sound quality at times - if you are playing music in the background zoom picks up only bits and pieces of it which makes it choppy for the listener
What recommendations would you give to someone considering this product?
I would definitely recommend exploring zoom, there is a free version which most of your customers can use to connect with you and its very intuitive as well. If you are looking to play audio during your calls then I would recommend doing some extra research into how you can connect music to your zoom and if that suits your needs - before making the purchase.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Please tell us why you think this review should be flagged.
Kaede Y.
- Role: Sales Marketing
- Industry: Transportation
- Involvement: IT Leader or Manager
Submitted Nov 2021
Fantastic product
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
What makes a big difference in zoom compared to other products is that I can organize meetings for immediate or later use, depending on the urgency and need. Zoom allows me to schedule my appointments at my convenience, with ideal settings available to set permissions for participants. So we can feel that this product is very different from others that we have tried. Also how convenient it is since you can have it on your tablet or smartphone that makes it easier to connect to any scheduled meeting
What is your favorite aspect of this product?
What we like the most about this product is that you can have individual meetings, which are free and of unlimited duration, or group meetings in which you can have 100 participants and up to 40 minutes. What makes this product ideal for us.
What do you dislike most about this product?
For us, the use of zoom has been very excellent and although it is a very agile solution, it has shortcomings that if solved it would be the best application, but also this product has been very good in our organization.
What recommendations would you give to someone considering this product?
I can recommend this product as it is very versatile, scalable and easily accessible since it is free. Its only drawback is the lack of a dark mode theme in the desktop app, which the web browser.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Trustworthy
Please tell us why you think this review should be flagged.
Riley S.
- Role: Industry Specific Role
- Industry: Other
- Involvement: End User of Application
Submitted Nov 2021
Easy to use but like other software better
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Zoom was one of the first video call software that I used. I loved being able to hop on a call with multiple different people and have rooms full of large groups, which you can't find everywhere. In fact, it allows up to 1,000 people whereas Google Meet tops out at 250
What is your favorite aspect of this product?
I love the ability to create large meetings. I've done group workouts, courses, and more through Zoom in the past year
What do you dislike most about this product?
I don't love the 40-minute limit given. Many of the meetings I'm a part of take much longer than that
What recommendations would you give to someone considering this product?
As much as I love Zoom, I would recommend Google Meet over it
Pros
- Helps Innovate
- Performance Enhancing
- Enables Productivity
- Continually Improving Product
Please tell us why you think this review should be flagged.
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