What is Zoom Workplace?
Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
96 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom Workplace?
Pros
- Respectful
- Reliable
- Helps Innovate
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Instant Messaging
Keyboard Mouse Control
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Also Featured in...
Unified Communications as a Service
Score 8.9
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Whiteboard Software
Score 8.7
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Appointment Scheduling
Score 8.7
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Telemedicine
Score 8.6
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Visitor Management
Score 8.6
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Zoom Workplace Reviews
Carl G.
- Role: Consultant
- Industry: Education
- Involvement: Business Leader or Manager
Submitted Jan 2022
Gold Standard for Virtual Instructor Lead Training
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Zoom is fast to pick up, easy to customize, runs well in both apps and in browser, as well as now integrating outside apps for an enhanced experience. They are also always updating their security methods/settings/protocol
What is your favorite aspect of this product?
Easy of use and ability to teach other the platform, easy integration, amazing screen share, and super easy to integrate into workflow. I have most of my client training focused as zoom deliveries, it's been the most reliable platform for people outside of a system to work with companies buying from other service providers.
What do you dislike most about this product?
Some companies rely on old history of 'zoom bombing' to give unreliable guidance on the lack of security for zoom, they've fixed these issues.
What recommendations would you give to someone considering this product?
Super easy to start up, great training available, and pretty price cconcious.
Pros
- Helps Innovate
- Continually Improving Product
- Efficient Service
- Effective Service
Please tell us why you think this review should be flagged.
Adam Š.
- Role: Sales Marketing
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Jan 2022
Easy to use and straightforward
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Zoom is the easiest way to connect with other people via videoconference calls. Zoom is easy to use, and can be started on any computer, even with strict install permissions from the local IT department.
What is your favorite aspect of this product?
Using Zoom feels very fluid and intuitive. Anyone can join a call, without the need of any IT knowledge.
What do you dislike most about this product?
Zoom isn't as easily integrated within other products.
What recommendations would you give to someone considering this product?
I'd definitely recommend Zoom software to try out videoconferencing solutions. It's easy to use and feature-rich.
Pros
- Effective Service
- Caring
- Generous Negotitation
- Helps Innovate
Please tell us why you think this review should be flagged.
- Role: Industry Specific Role
- Industry: Recreation
- Involvement: End User of Application
Submitted Jan 2022
Zoom Review
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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