Zoom Workplace Logo
Zoom Workplace Logo
Zoom Video Communications Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

83

Facilitator Functions

83

Keyboard Mouse Control

83

Instant Messaging

82

Virtual Whiteboard

81

Application Share

81

File Transfer

81

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Business Value Created

84

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

79

Zoom Workplace Reviews

Rachel H.

  • Role: Industry Specific Role
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2022

Popular, easy video platform for mixed use

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

It's helpful that they have a free option so if you don't need multiple users or need to conduct long calls, this is an easy affordable option. The paid plans are also responsibly priced and the ability to download recordings has been very helpful.

What is your favorite aspect of this product?

I like that I can choose from different plans that make sense for both personal and business use. I also like that the quality of the video is fairly consistent and it's easy to host group calls.

What do you dislike most about this product?

I wish that there didn't need to be complicated passcodes and meeting logins. It would be great if they just had waiting rooms like Doxy.me so you could share one site with folks. I also wish the recordings didn't take so long to save to the cloud/computer.

What recommendations would you give to someone considering this product?

It's popular and has free options, so most folks you encounter will have some experience using the platform making it easy to both implement and share. If you are going to have regular group meetings, it's definitely worth it to pay for a plan with more features.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Daniel C.

  • Role: Sales Marketing
  • Industry: Communications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2022

About Zoom

Likeliness to Recommend

7 /10

What differentiates Zoom Workplace from other similar products?

There are several quite similar software such as GoToMeeting, they may look similar on the surface, but there are key features for each platform that set them apart, but both are exceptional platforms for communicating with your viewers during the webinar.

What is your favorite aspect of this product?

This type of program is being implemented for our meetings motivated by the fact that it is much better to share presentations with referents in graphs and dynamic tables through these, on occasions we use the program even though we are all in the same room motivated by the great advantage of sharing images and files, it's just splendid, and when done over long distances everyone has the same information.

What do you dislike most about this product?

I don't like the fact that when meeting participants lose connection to their network they are immediately kicked out of the meeting, or have to be given permission to enter the conference room again, it only takes a little Fail the internet and you'll be out of the meeting.

What recommendations would you give to someone considering this product?

You must do test meetings before summoning all your staff to an online meeting, or teach a course, it is necessary that you know how to handle the software perfectly as a meeting administrator, knowing how to share files and the screen is something that you must have completely managed .

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Carlos Jose P.

  • Role: Finance
  • Industry: Finance
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Apr 2022

Secure and trustworthy communications

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

Something that is not in doubt differentiates this tool from others is that it is one of the most used worldwide. This tool is one of the pioneers when it comes to taking communication wherever it is and without having major problems with various devices, it is one of the most s accessible and fast, with years of experience in the market

What is your favorite aspect of this product?

What I like most about this tool is that it is undoubtedly one of the most reliable and fast, it is quite fast to enter the rooms, even the ability to program how long each meeting could be, it allows you to share files and even give conferences, it is truly one of the best in its type and can be adapted regardless of the industry or sector where you work

What do you dislike most about this product?

I have no problems with her

What recommendations would you give to someone considering this product?

It is one of the most economically accessible, it is quite efficient and the possibility is quite wide in terms of the volume of prosesion users, without a doubt one of the best

Pros

  • Continually Improving Product
  • Reliable
  • Trustworthy
  • Effective Service

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