Zoom Workplace Logo
Zoom Workplace Logo
Zoom Video Communications Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

Filter By

Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

83

Facilitator Functions

83

Keyboard Mouse Control

83

Instant Messaging

82

Virtual Whiteboard

81

Application Share

81

File Transfer

81

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Business Value Created

84

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

79

Zoom Workplace Reviews

Aishat M.

  • Role: Human Resources
  • Industry: Construction
  • Involvement: Vendor Selection and Purchasing
Validated Review
Verified Reviewer

Submitted Apr 2022

Product is cost effective & easy to understand 👍

Likeliness to Recommend

8 /10

What differentiates Zoom Workplace from other similar products?

Cost effective and easy to use.

What is your favorite aspect of this product?

The fact that I can have my own customized link that can be used multiple times. You don’t need the link to join, just input password in the app. It can accommodate several people on video on a screen.

What do you dislike most about this product?

I cant record when I start a meeting with my iPhone, I would have to use my system. It takes away the audio when I try to use screen recording. I understand it’s a security measure, but can be modified for some of us that work on the go and might require to use phones sometimes.

What recommendations would you give to someone considering this product?

Get a sound internet connection and you’ll enjoy the app to the fullest.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Sanjay Kumar C.

  • Role: Operations
  • Industry: Machinery
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2022

Fantastic Software and easy to handle

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

Some other product have similar features but in Zoom, it has better screen share quality, good background effect and good video quality. My kid classes was conducted through this zoom and it was easy to handle by kid also.

What is your favorite aspect of this product?

It is very convenient product and it help us connect to one another with no hassle. When covid19 had started, it was my first virtual product from which everyone could connect in pandemic

What do you dislike most about this product?

It generally work in high speed, it sometimes stuck or freeze due to low internet connection.

What recommendations would you give to someone considering this product?

It is amazing and helpful so everyone should use this once time and i will recommend to everyone to use it. Zoom is going on perfection to make this product better.

Pros

  • Helps Innovate
  • Reliable
  • Trustworthy
  • Unique Features

Craig G.

  • Role: Operations
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2022

Excellent service provider

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

The reliability of the platform and the ease of use

What is your favorite aspect of this product?

The ability to adjust licence levels on the fly

What do you dislike most about this product?

The 40 minute time limit on some calls

What recommendations would you give to someone considering this product?

100% would recommend - this product has helped us through the pandemic seamlessly

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Most Popular Zoom Workplace Comparisons