What is Zoom Workplace?
Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
96 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom Workplace?
Pros
- Respectful
- Reliable
- Helps Innovate
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Also Featured in...
Unified Communications as a Service
Score 8.9
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Appointment Scheduling
Score 8.7
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Whiteboard Software
Score 8.7
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Visitor Management
Score 8.6
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Telemedicine
Score 8.6
View Zoom Workplace in this category (opens in a new tab)
Zoom Workplace Reviews
Chuck F.
- Role: Information Technology
- Industry: Not for Profit
- Involvement: IT Leader or Manager
Submitted Apr 2022
Best in class for non-profits
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
It's use... people know Zoom, and it has great functionality
What is your favorite aspect of this product?
It's wide acceptance as the leader
What do you dislike most about this product?
It could be hard to find support or options
What recommendations would you give to someone considering this product?
Go ahead and get it, you won't be disappointed
Pros
- Continually Improving Product
- Reliable
- Trustworthy
- Effective Service
Cons
- Less Efficient Service
Please tell us why you think this review should be flagged.
Heide R.
- Role: C-Level
- Industry: Communications
- Involvement: Business Leader or Manager
Submitted Apr 2022
Easy to use, missing a few features.
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
It has a few features that other video platforms don’t.
What is your favorite aspect of this product?
I like the chat feature, the voting feature, and the option to record.
What do you dislike most about this product?
I do not like that you can’t use closed captioning or blur your background.
What recommendations would you give to someone considering this product?
It’s pretty easy to use!
Pros
- Efficient Service
- Effective Service
- Caring
- Security Protects
Please tell us why you think this review should be flagged.
Andrés Steven G.
- Role: Information Technology
- Industry: Healthcare
- Involvement: IT Development, Integration, and Administration
Submitted Apr 2022
Easy to use, and easy install, web version and des
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
easy intall and wed
What is your favorite aspect of this product?
web version and desktop version
What do you dislike most about this product?
configuration audio
What recommendations would you give to someone considering this product?
yes I erecommendations
Pros
- Continually Improving Product
- Reliable
- Unique Features
- Security Protects
Cons
- Leverages Incumbent Status
Please tell us why you think this review should be flagged.
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